Susan Rumbol

A professional, highly organised Housing Manager, navigating high stress situations calmly and effectively. Excellent inter-personal skills and a resilient nature. Experience managing a varied and heavy workload and the ability to prioritise and work collaboratively. An investigative and inquisitive nature with a determination to reach evidence-based conclusions. A practical and analytical approach to tasks and the ability to build rapport and deal with people from all backgrounds. I work effectively in teams and on own initiative and can motivate and mentor others. Excellent time management skills and ability to multitask to ensure quality completion of projects. I participate in team meetings to improve service quality and regularly analyse data and submit reports for compliance. I can communicate at all levels both verbally and written and am confident writing reports and completing detailed paperwork. I regularly carry out home visits and host multi agency meetings with Police, MH services, MPs and Councillors. I have achieved the IRPM qualification and am a former safeguarding lead and family support worker. I am an elected Parish Councillor and am used to dealing with different types of people. I work hard to ensure processes are followed correctly and embody equality and diversity. I have extensive experience dealing with ASB and neighbour disputes and knowledge of housing law. I am flexible, adaptable, friendly and have a happy disposition and strong work ethic.