Susan Raje
Birmingham,BIR
Summary
An accomplished individual who is committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively and, has an ample amount of knowledge of service delivery and possesses proven multitasking abilities. Value's maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
First Call Repairs
09.2020 - 04.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Drafted invoices and job reports- made use of IT systems such as Excel, Microsoft Word and Outlook.
111 Covid-19 Responder
NHS
01.2022 - 10.2022
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Escalated complicated customer account issues to supervisors and help desk workers.
Supermarket Assistant
Waitrose & Partners
12.2020 - 12.2021
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Operated cash register to accurately process and record customer payments.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Education
LLB LAW -
Aston University
Birmingham, United Kingdom04.2023
A-level Sociology,Chemistry,Biology - Grades- B,B,C
Harris Academy Merton Sixth Form
Mitcham, United Kingdom07.2019
GCSE English & Maths - Grades A* & B
Harris Academy Merton
Mitcham, United Kingdom07.2017
Skills
- Appointment Scheduling
- Report Generation
- Paperwork Processing
- Consultative Sales
- Call Management
- Problem-solving abilities
- Customer Relations
- Follow-up skills
Timeline
111 Covid-19 Responder
NHS
01.2022 - 10.2022
Supermarket Assistant
Waitrose & Partners
12.2020 - 12.2021
Customer Service Representative
First Call Repairs
09.2020 - 04.2024
LLB LAW -
Aston University
A-level Sociology,Chemistry,Biology - Grades- B,B,C
Harris Academy Merton Sixth Form
GCSE English & Maths - Grades A* & B
Harris Academy Merton
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