SUSAN PORTWOOD
Hitchin,Hertfordshire
Summary
Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking.
A loyal employee and dedicated team player, proactive and hands-on in task completion.
Organised and dependable with 40 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
41
41
years of professional experience
4
4
years of post-secondary education
Work History
Video Content Administrator
IET
Stevenage, Hertfordshire
10.2014 - Current
- Delivered top-notch customer service by promptly addressing queries related to video content.
- Streamlined workflow for increased productivity through effective communication and coordination with team members.
- Reviewed and tagged video content to maintain compliance with company guidelines.
- Demonstrated proficiency in using analytics tools to monitor video performance.
- Utilised SEO techniques for improved online visibility of video content.
- Worked under tight deadlines whilst maintaining high levels of precision and accuracy.
- Managed large volumes of digital assets, maintained organisation and easy access.
- Worked to improve platform safety, collaborating with internal teams to address action plans and ongoing challenges.
- Collaborated with IT teams to evaluate security issues and mitigate vulnerabilities.
- Coordinated with other technicians for efficient workload distribution and teamwork upon larger projects.
- Prepared studios for recordings, optimised productivity during filming schedules.
- Improved web development plans to achieve client requirements within assigned timeframes.
- Used design expertise to create high-quality animations for diverse websites.
- Performed thorough testing and analysis to eliminate error and risk.
- Liaised with clients and designers to create robust, functional platforms.
- Uploaded footage to digital environments, websites and social media platforms.
- Transferred files between recording, storage and editing devices for use or editing.
- Coordinated with broadcasting team to deliver seamless results for viewers.
- Managed organised files and archival system for video recordings.
Inspec Sales Support
The Institution of Engineering and Technology
Stevenage, Hertfordshire
07.2007 - Current
- Produce monthly accruals information for the finance director
- Raise invoices
- Provide data analyses for tracking performance, budgeting and financial forecasting.
- Coordinated closely with the sales team, ensuring streamlined operations.
- Enhanced customer relationships by providing exceptional sales support service.
- Resolved customer complaints promptly thereby improving overall client experience.
- Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
- Maintained supplier, sales and customer information for accurate account records.
- Supported analysis of balance sheets and income statements.
- Totalled up revenue from different sources to create full picture of income.
Temporary Positions
10.2006 - 01.2007
- Various temporary positions, including:
- Inspace Partnerships
- Fira International
- Amey Lafarge
Area Co-ordinator – East Herts
Ace Homecare Services
Stevenage, Hertfordshire
11.2002 - 09.2006
- Main point of contact between social services, carers and clients to ensure the client's needs are met.
- Fostered open lines of communication with all staff and residents.
- Collaborated with other Area Coordinators to share best practices and ideas.
- Maintained in-house client/carer database for the East Herts area.
- Supported the weekend staff holding the emergency mobile on a rotation basis.
- Attended external meetings to discuss client's package.
- Created schedules for staff members to ensure smooth operations.
- Handled emergency situations calmly and effectively providing reassurance to affected individuals.
- Maintained detailed records, ensuring accurate documentation.
- Managed staff rotas for optimal coverage during peak periods.
- Liaised with family members by providing regular updates on patient progress.
Sales Office Administrator
Cariad Aromatherapy
07.2001 - 09.2002
- Received and processed orders from customers
- Prepared and despatched customer invoices.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Advised customers on product range and aromatherapy.
- Processed invoices and financial data with strong eye for detail.
- Attended trade fairs promoting Cariad products.
- Streamlined office operations by implementing effective filing systems.
- Resolved customer queries promptly for improved client satisfaction.
- Handled correspondence, providing timely responses to all enquiries.
- Fostered a positive work environment with clear communication skills.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Maintained clean and organised workspace through regular upkeep activities.
- Managed database to maintain updated records and accuracy.
Buying Administration Supervisor
First Quench Retailing
Welwyn Garden City, Hertfordshire
07.1998 - 07.2001
- Input data from spreadsheets into in-house computer system achieving 100% accuracy whilst meeting tight deadlines.
- Accurately maintained 2000 branch records.
- Oversaw administration of cost and retail prices.
- Recruited, developed and coached a team of three.
- Investigated problems and resolved branch queries from incorrect till prices to product code enquiries.
- Co-ordinated Christmas Gift Pack photography.
- Maintained two databases while phasing out established system and introducing new package.
- First Aid representative.
- Improved office efficiency by streamlining administrative processes.
- Increased productivity with efficient task delegation.
- Organised meetings, resulting in improved project coordination.
- Oversaw recruitment process, contributing to a skilled workforce.
- Controlled, monitored and documented administrative processes and procedures.
- Resolved issues as they arose for smooth daily management of administrative operations.
- Streamlined office workflows for enhanced productivity.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Assessed employee performance on [Timeframe] basis and implemented corrective actions.
Buyers Administration Assistant
First Quench
Welwyn Garden City, Hertfordshire
01.1996 - 01.1998
- Worked in a new role resulting in two new positions being created.
- Administrative support to three buyers
- Co-ordination of new product set up using buyer's database.
- Liaised with suppliers on cost price differences.
- Took on additional tasks on manager's request.
- Managed time effectively to meet deadlines.
- Compiled data to generate comprehensive reports.
- Support staff members with administrative tasks, reducing workload stress.
Administration Assistant – Buying Department
09.1988 - 01.1996
- Clerical support of the buying team.
- Filing and administration duties
Bought Ledger Clerk
Redlands
07.1986 - 08.1988
- Administrative support for finance department.
- Reconciliation of invoices and company accounts.
Customer Liaison Clerk
Educational Supply Association
09.1983 - 07.1986
- Co-ordination of communication with external clientele.
- Book keeping and clerical support.
Education
GCSEs -
The Bedwell Secondary School
Stevenage, Hertfordshire 09.1979 - 07.1983
Skills
- Communication skills
- Resourcefulness
- Problem-solving
- Calm under pressure
Personal Information
Date of birth: 10/31/1966
Custom
Car owner, full, clean driving license since 1994.
Affiliations
- Hairdressing, Yoga, Taekwondo, Music, listening to podcasts.
Timeline
Video Content Administrator
IET
10.2014 - Current
Inspec Sales Support
The Institution of Engineering and Technology
07.2007 - Current
Temporary Positions
10.2006 - 01.2007
Area Co-ordinator – East Herts
Ace Homecare Services
11.2002 - 09.2006
Sales Office Administrator
Cariad Aromatherapy
07.2001 - 09.2002
Buying Administration Supervisor
First Quench Retailing
07.1998 - 07.2001
Buyers Administration Assistant
First Quench
01.1996 - 01.1998
Administration Assistant – Buying Department
09.1988 - 01.1996
Bought Ledger Clerk
Redlands
07.1986 - 08.1988
Customer Liaison Clerk
Educational Supply Association
09.1983 - 07.1986
GCSEs -
The Bedwell Secondary School
09.1979 - 07.1983
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