susan O'loughlin
chelmsford,Essex
Summary
A highly organised and reliable professional with exceptional communication skills and a positive outlook, adept at maintaining discretion and confidentiality. Demonstrates proficiency in customer service, call handling, and email correspondence, ensuring organisational efficiency and calm under pressure. Committed to delivering excellence in meeting arrangements, mail management, and word processing while maintaining a professional appearance. Career goals include further enhancing organisational capabilities and contributing to team success through trustworthiness and personable engagement.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Operational Support Grade
HMP Chelmsford
Chelmsford, Essex
12.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Used Microsoft Word and other software tools to create documents and clear communications.
Receptionist
New Hall School
Chelmsford, Essex
01.2017 - 12.2022
- Upheld confidentiality with sensitive information handling procedures.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained an organised reception area for a professional business environment.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained accurate logs of visitor entries for security purposes.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Managed calendars, strategically scheduling appointments to maximise availability.
Education
D - AS Psychology
Adult Community Learning
Chelmsford 09.2007 - 06.2008
GCSEs - English Language
Adult College
Chelmsford 06.2015 - 06.2018
Skills
- Communication skills
- Discretion and confidentiality
- Customer Service
- Calm under pressure
- Email correspondence
- Organisational efficiency
- Positive outlook
- Call handling
- Well-presented
- Personable and outgoing
- Professional appearance
- Trustworthy
- Meeting arrangements
- Excellent telephone manner
- Incoming mail distribution
- Outgoing mail management
- Photocopier operation
- Word processing
- Organisation and efficiency
- Organised and reliable
Timeline
Operational Support Grade
HMP Chelmsford
12.2022 - Current
Receptionist
New Hall School
01.2017 - 12.2022
GCSEs - English Language
Adult College
06.2015 - 06.2018
D - AS Psychology
Adult Community Learning
09.2007 - 06.2008
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