Susan Mukkumkal Thomas
Summary
Dedicated and experienced Registered Nurse with 17 years of nursing experience, including 8 years as a Ward Manager in Saudi Arabia and currently working as a Deputy Manager in the UK. Adept at providing high-quality patient care, leading multidisciplinary teams, and ensuring compliance with healthcare regulations. Proven leadership in managing wards, mentoring staff, students and contributing to multiple accreditation processes. Flexible and open to working in various nursing roles, including Registered Nurse, Clinical Nurse, or Ward Manager.I am a friendly Deputy Manager committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy Manager
City Hospital
2023.07 - Current
- Supervise nursing staff, ensuring compliance with healthcare regulations and standards
- Provide leadership in managing daily ward operations and patient care
- Assist with staff recruitment, training, and professional development
- Monitor and improve patient care standards through audits and quality assessments
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Registered Nurse
City Hospital
2023.05 - 2023.10
- Provided high-quality nursing care to diverse patient populations
- Assisted in developing patient care plans and medication administration
- Collaborated with interdisciplinary teams to enhance patient outcomes
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Ward Manager
Saudi German Hospital
2015.05 - 2023.05
- Managed a busy hospital ward, overseeing patient care, staff performance, and operational efficiency
- Replaced Matron during absences, ensuring smooth functioning of the ward
- Led multiple accreditation processes, ensuring compliance with international healthcare standards
- Mentored and trained junior nurses, fostering a culture of continuous learning and development
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Established efficient scheduling systems that minimized wait times for patients while optimizing staff workload distribution.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.
- Optimized patient flow throughout the facility by closely monitoring bed availability and coordinating admissions processes accordingly.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
- Collaborated with medical professionals to develop comprehensive care plans that resulted in improved patient outcomes.
- Coordinated responses during emergency situations, ensuring prompt action was taken to protect patient safety and restore normal operations as quickly as possible.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Collaborated with store manager to maintain daily operations.
Registered Nurse
Saudi German Hospital
2012.05 - 2015.05
- Provided high-quality nursing care to diverse patient populations
- Assisted in developing patient care plans and medication administration
- Collaborated with interdisciplinary teams to enhance patient outcomes
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Education
General Nursing & Midwifery -
RK School of Nursing
01.2008
Skills
- Patient-centered care
- Leadership
- Team management
- Accreditation
- Compliance
- Staff training
- Staff development
- Critical thinking
- Problem-solving
- Interdisciplinary collaboration
- Infection control
- Quality assurance
- Electronic health record (EHR) systems
- Team building
- Coaching and mentoring
- Inventory management
- Orientating and training
- Work Planning and Prioritization
- Time management
- Employee scheduling
Languages
English
[Other Languages]
Professional Development And Training
- [Course/Workshop Name], [Institution], [Year]
Professional Registration And Licenses
- Registered Nurse, AHPRA, Australia
- Registered Nurse, UK Nursing Registration, United Kingdom
- Registered Nurse, Saudi Arabia Nursing Registration, Saudi Arabia
A H P R A Registration Number
NMW0002865730
Certification
- Basic Life Support Certification (BLS)
- ECG
- Acute care skills
- Manual Handling
- Preceptorship
- VAC Training
- Critical care upskilling
- Safe care
- Immediate Life Support
- Infusion pump Training
- Intra Venous Therapy Study day
- E-rostering
- HR support and Sickness
Timeline
Deputy Manager
City Hospital
2023.07 - Current
Registered Nurse
City Hospital
2023.05 - 2023.10
Ward Manager
Saudi German Hospital
2015.05 - 2023.05
Registered Nurse
Saudi German Hospital
2012.05 - 2015.05
General Nursing & Midwifery -
RK School of Nursing