Summary
Overview
Work History
Education
Skills
Timeline
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Susan Moir

Aberdeen

Summary

Dynamic leader with a proven track record at Marks and Spencer, adept in fostering stakeholder relationships and spearheading diversity initiatives. Excels in team leadership and effective communication, enhancing customer satisfaction and employee morale. Skilled in organizing high-impact events, demonstrating exceptional organizational skills and a commitment to excellence.

Overview

17
17
years of professional experience

Work History

Regional BIG Chair Scotland North

Marks and Spencer
04.2022 - Current


  • Mentor new team members, providing guidance on roles, responsibilities, and expectations of the position.
  • Coordinate logistics for monthly calls and quarterly meetings, resulting in increased attendance and team member satisfaction
  • Champion diversity and inclusion initiatives, leading to more representative and engaged membership base.
  • Maintain meticulous records of meetings, decisions, and action items to ensure accountability and follow-through
  • Created succession plans to provide continuity of operations.
  • Established and maintained strong relationships with team members and senior management.

Customer Assistant/former Section Coordinator

Marks and Spencer
10.2012 - Current
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Coordinated daily rosters and holiday planning

Assistant Manager

Banchory Lodge Hotel
08.2008 - 10.2012


  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Coordinated schedules and timelines for events.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.

Education

Travel And Tourism

Aberdeen College of Commerce
Aberdeen

Skills

  • Strong communication and interpersonal skills
  • Reliable and responsible
  • Relationship building
  • Staff support
  • Teamwork and collaboration
  • Time management
  • Organizational skills
  • Team collaboration
  • Active listening

Timeline

Regional BIG Chair Scotland North

Marks and Spencer
04.2022 - Current

Customer Assistant/former Section Coordinator

Marks and Spencer
10.2012 - Current

Assistant Manager

Banchory Lodge Hotel
08.2008 - 10.2012

Travel And Tourism

Aberdeen College of Commerce

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Susan Moir