Hi, I’m
Susan Lovell-Ulke
Edinburgh,Midlothian
Summary
I am a self motivated, flexible and responsible individual looking for a position which will allow me to utilise my communication and interpersonal skills developed throughout my varied working career. I am looking for a new challenge which will help build on my existing skill set.
Organised and dependable with several years of experience in a number of roles which have shown me to be successful at managing multiple priorities with a positive attitude. I am hard-working, with strong organisational skills and achieve company goals through exceptional planning and prioritisation.
As my work history demonstrates, I work well both as part of a team and independently, using my own initiative to solve problems as they arise and I am always willing to take on greater responsibilities to meet team goals.
Overview
31
years of professional experience
Work history
Next UKEdinburgh, Midlothian
Sales team member
2020.01 - 2020.09 (8 education.months_Label)
Job overview
- Accepted card, cash and cheque payments in POS register system.
- Carried out active selling from initial customer greeting.
- Managed customer lines for minimum wait times and high satisfaction.
- Prepared invoices for customers with online orders or special sales types.
- Inspected products for damages and expiry dates before processing refunds.
- Promoted excellent customer service standards in all interactions.
Self-employedEdinburgh, Midlothian
Air BnB
2015.05 - 2020.09 (5 education.years_Label & 4 education.months_Label)
Job overview
- Provided outstanding service and assistance to guests upon check-in, providing information on various services local to Edinburgh and Scotland and resolving customer issues as they arise..
- Followed health and safety guidelines to maintain compliant working and living environments.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Hired and trained all new employees, whilst also demonstrating the best methods for servicing guest apartments.
Self-employedEdinburgh, Midlothian
Cleaner
2009.06 - 2020.09 (11 education.years_Label & 3 education.months_Label)
Job overview
- Worked for a varied clientele in Edinburgh and the Lothians, communicated clearly with home owners to meet individual needs as well as being a trusted key holder for my client base.
- Worked efficiently to complete cleaning within allotted time frames.
- Ensured proper, compliant handling and storage of cleaning equipment, chemicals and materials and obsevered health and safety guidelines to properly dispose of waste
- Monitored cleaning supplies and ordered more when necessary.
B.L.T Hot & Cold Food Takeaway Edinburgh, Midlothian
Sole Trader
2020.01 - 2022.07 (2 education.years_Label & 6 education.months_Label)
Job overview
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Promoted company products and services on social media to increase brand awareness.
- Navigated business challenges and made sound decisions to achieve long-term success.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Forecasted sales figures and aligned inventory with expected demand.
Lauder Lodge, Care UKEdinburgh, Midlothian
Activity coordinator
2019.01 - 2020.01 (1 education.year_Label)
Job overview
- Generated activity programmes for 60 individuals in residential setting, tailoring activities to meet needs of elderly service users and increase accessibility.
- Directed staff and volunteers to ensure activity programme was executed successfully while working as an active team member to achieve highest standards of care.
- Assesed effectiveness and participation levels for social events and activities programme regularly incorporating participant feed back to monitor service user satisfaction.
- Ensured necessary equipment, areas and resources were consistently available and in good condition for activities.
- Maintained logs of activity participation to monitor service user engagement and adjust program accordingly.
The White House BarEdinburgh, Midlothian
Bar Manager
1996.08 - 2003.10 (7 education.years_Label & 2 education.months_Label)
Job overview
- Established positive relationships with customers and employees, creating a welcoming environment, with clear boundaries and expectations.
- Trained staff on business policies and procedures, licensing legislation, customer service techniques and communication.
- Monitored bar expenses and operations to minimise costs.
The CavendishEdinburgh, Midlothian
Bar supervisor
1991.04 - 1995.08 (4 education.years_Label & 4 education.months_Label)
Job overview
- Responsible for balancing cash and stock levels in four bars over three levels; training new bartenders in mixology practices; ensuring customer enjoyment and safety in accordance with legistlation.
Education
Edinburgh College (former Edinburgh's Telford College)Edinburgh
SVQ Level 3 from Professional Cookery
Sep 2009 - 2011.06 (1 education.year_Label & 9 education.months_Label)
Edinburgh College (former Edinburgh's Telford College)Edinburgh
Higher National Diploma from Decorative Stained Glass
Sep 2003 - 2006.06 (2 education.years_Label & 9 education.months_Label)
Skills
- Time management
- Team work
- Flexibility
- Organisation skills
- Detail-oriented customer service
- Cash management
- Problem solving
Languages
English
Native
Timeline
Sales team member
Next UK
2020.01 - 2020.09 (8 education.months_Label)
Sole Trader
B.L.T Hot & Cold Food Takeaway
2020.01 - 2022.07 (2 education.years_Label & 6 education.months_Label)
Activity coordinator
Lauder Lodge, Care UK
2019.01 - 2020.01 (1 education.year_Label)
Air BnB
Self-employed
2015.05 - 2020.09 (5 education.years_Label & 4 education.months_Label)
Cleaner
Self-employed
2009.06 - 2020.09 (11 education.years_Label & 3 education.months_Label)
Bar Manager
The White House Bar
1996.08 - 2003.10 (7 education.years_Label & 2 education.months_Label)
Bar supervisor
The Cavendish
1991.04 - 1995.08 (4 education.years_Label & 4 education.months_Label)
Edinburgh College (former Edinburgh's Telford College)
SVQ Level 3 from Professional Cookery
Sep 2009 - 2011.06 (1 education.year_Label & 9 education.months_Label)
Edinburgh College (former Edinburgh's Telford College)
Higher National Diploma from Decorative Stained Glass
Sep 2003 - 2006.06 (2 education.years_Label & 9 education.months_Label)