Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Susan Lovell-Ulke

Edinburgh,Midlothian

Summary

I am a self motivated, flexible and responsible individual looking for a position which will allow me to utilise my communication and interpersonal skills developed throughout my varied working career. I am looking for a new challenge which will help build on my existing skill set.

Organised and dependable with several years of experience in a number of roles which have shown me to be successful at managing multiple priorities with a positive attitude. I am hard-working, with strong organisational skills and achieve company goals through exceptional planning and prioritisation.

As my work history demonstrates, I work well both as part of a team and independently, using my own initiative to solve problems as they arise and I am always willing to take on greater responsibilities to meet team goals.




Overview

31
years of professional experience

Work history

Next UK
Edinburgh, Midlothian

Sales team member
01.2020 - 09.2020

Job overview

  • Accepted card, cash and cheque payments in POS register system.
  • Carried out active selling from initial customer greeting.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Prepared invoices for customers with online orders or special sales types.
  • Inspected products for damages and expiry dates before processing refunds.
  • Promoted excellent customer service standards in all interactions.

Self-employed
Edinburgh, Midlothian

Air BnB
05.2015 - 09.2020

Job overview

  • Provided outstanding service and assistance to guests upon check-in, providing information on various services local to Edinburgh and Scotland and resolving customer issues as they arise..
  • Followed health and safety guidelines to maintain compliant working and living environments.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
  • Hired and trained all new employees, whilst also demonstrating the best methods for servicing guest apartments.


Self-employed
Edinburgh, Midlothian

Cleaner
06.2009 - 09.2020

Job overview

  • Worked for a varied clientele in Edinburgh and the Lothians, communicated clearly with home owners to meet individual needs as well as being a trusted key holder for my client base.
  • Worked efficiently to complete cleaning within allotted time frames.
  • Ensured proper, compliant handling and storage of cleaning equipment, chemicals and materials and obsevered health and safety guidelines to properly dispose of waste
  • Monitored cleaning supplies and ordered more when necessary.


B.L.T Hot & Cold Food Takeaway
Edinburgh, Midlothian

Sole Trader
01.2020 - 07.2022

Job overview

  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Promoted company products and services on social media to increase brand awareness.
  • Navigated business challenges and made sound decisions to achieve long-term success.
  • Supervised staff to deliver top-quality service in alignment with company objectives.
  • Forecasted sales figures and aligned inventory with expected demand.

Lauder Lodge, Care UK
Edinburgh, Midlothian

Activity coordinator
01.2019 - 01.2020

Job overview

  • Generated activity programmes for 60 individuals in residential setting, tailoring activities to meet needs of elderly service users and increase accessibility.
  • Directed staff and volunteers to ensure activity programme was executed successfully while working as an active team member to achieve highest standards of care.
  • Assesed effectiveness and participation levels for social events and activities programme regularly incorporating participant feed back to monitor service user satisfaction.
  • Ensured necessary equipment, areas and resources were consistently available and in good condition for activities.
  • Maintained logs of activity participation to monitor service user engagement and adjust program accordingly.

The White House Bar
Edinburgh, Midlothian

Bar Manager
08.1996 - 10.2003

Job overview

  • Established positive relationships with customers and employees, creating a welcoming environment, with clear boundaries and expectations.
  • Trained staff on business policies and procedures, licensing legislation, customer service techniques and communication.
  • Monitored bar expenses and operations to minimise costs.





The Cavendish
Edinburgh, Midlothian

Bar supervisor
04.1991 - 08.1995

Job overview

  • Responsible for balancing cash and stock levels in four bars over three levels; training new bartenders in mixology practices; ensuring customer enjoyment and safety in accordance with legistlation.


Education

Edinburgh College (former Edinburgh's Telford College)
Edinburgh

SVQ Level 3 from Professional Cookery
Sep 2009 - 06.2011

Edinburgh College (former Edinburgh's Telford College)
Edinburgh

Higher National Diploma from Decorative Stained Glass
Sep 2003 - 06.2006

Skills

  • Time management
  • Team work
  • Flexibility
  • Organisation skills
  • Detail-oriented customer service
  • Cash management
  • Problem solving





Languages

English
Native

Timeline

Sales team member

Next UK
01.2020 - 09.2020

Sole Trader

B.L.T Hot & Cold Food Takeaway
01.2020 - 07.2022

Activity coordinator

Lauder Lodge, Care UK
01.2019 - 01.2020

Air BnB

Self-employed
05.2015 - 09.2020

Cleaner

Self-employed
06.2009 - 09.2020

Bar Manager

The White House Bar
08.1996 - 10.2003

Bar supervisor

The Cavendish
04.1991 - 08.1995

Edinburgh College (former Edinburgh's Telford College)

SVQ Level 3 from Professional Cookery
Sep 2009 - 06.2011

Edinburgh College (former Edinburgh's Telford College)

Higher National Diploma from Decorative Stained Glass
Sep 2003 - 06.2006
Susan Lovell-Ulke