Susan Lewis
Newton Abbot,Devon
Summary
Hard-working group manager with strong organisational skills. I achieve company goals through exceptional planning and prioritisation. My strengths lie in excellent communication and sound judgment, allowing me to meet team needs with precision. I am a proactive planner and adept problem solver, equally comfortable working collaboratively within a team or independently. I thrive on challenges and am known for my ambition, coupled with a high-level business acumen and a history of effective leadership.
Full driving license held
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work history
Group manager
Ivy Education Trust
Newton Abbot, Devon
04.2010 - Current
- Effectively train unit managers and supervisors on techniques for managing employees. Including all aspects of Health & Safety, Food Hygiene.and Allergens.
- Process ordering and invoices.
- Deliver services to clients within target and timeframes.
- Complete weekly sales figures, stocktake and rotas
- Control and manage stock to be within company terms and requirements.
- Currently working under Impact Food Group.
Catering Manager
Devon County Council Knowles Hill School
Newton Abbot, Devon
12.2007 - 04.2010
- Catering Manager at Knowles Hill Secondary School.
- Team of five catering assistants.
- Responsible for three week menu planning.
- Assisted with hiring, training and evaluating all catering staff.
- Ensured smooth delivery of catering services to 1100 students.
- Worked closely with the Bursar and Head Master. Reporting weekly on all financial matters including school budgets.
- Monthly meetings with Governors giving report on upcoming events and targets.
- Together with the business manager it was decided that a new fresher approach was needed and we researched into a new catering service. Innovate were invited to tender and were the successful candidates.
Chef manager
ProServe
Exeter, Devon
07.2006 - 12.2007
- Approached by ProServe to take position of Chef Manger at Exeter College.
- Responsible for helping with the mobilisation of new kitchen and refectory. Looking after all other catering units of the college around Exeter.
- Team of fifteen full and part time.
- Oversaw cooks and kitchen support staff to run smooth operation.
- Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
- Fully understood and complied with Health and Safety, Food Hygiene policies and standards.
Catering Manger
Devon County Council
Crediton, Devon
03.2005 - 08.2006
- Catering Manager at Queen Elizabeth College. I worked as manager in the boarding school at Queen Elizabeth College Crediton.
- Responsible for team of five.
- Produced menus for foreign boarders giving them choices of their preferred choices.
- Accountable to business manager for all targets figures, labour and purchases.
- Involved in weekly team meetings with College Head ( Client) and Business manager.
- Built loyal parental and student base by creating welcoming environment with top quality service
- Wrote reports outlining project progress and results.
- Carried out day-to-day duties accurately and efficiently.
Owner Manager
Self Employed
Looe, Cornwall
05.1989 - 05.2006
- Worked in a partnership with my husband running a wholesale bakery and two bakery and retail shops "The Cornish Bakery." They were in Looe, Callington and Plympton.
- Employed 80+ members of staff.
- Looked after all aspects of the business including training, ordering, payroll,
- Hands on working within the bakery together with the team.
- Won several National Baking awards. Bakery, Takeaway and Chocolate Craft.
- Outside catering was another aspect to our business. This included catering for members of the Royal Family whilst they visited Cornwall.
- As an established bakery we were suppliers to several large local companies and a national company, Ginsters, supplied from our bakery in Callington.
- Created and led successful business culture focused on performance.
Education
City and Guilds - Bakery and Confectionery
Plymouth College of Further Education
Plymouth Devon 09.1976 - 07.1978
Chef for catering industry - City and Guilds
Plymouth CFE
Plymouth Devon 09.1976 - 07.1978
GCSEs ( O Level) - English Literature. English Language. Food & Nutrition
Newton Abbot Grammer School
Newton Abbot, Devon 09.1975 - 07.1976
GCSEs - Geography.History. French. Mathematics
Newton Abbot Grammer School
Newton Abbot, Devon 09.1976 - 07.1977
Skills
- Fully trained Chef, Master Baker, and Confectioner
- Advanced proficiency in Saffron, Sharepoint, and Microsoft Access
- Performance management
- Client engagement
- Staff development
- Operational support
- Facility management
- Logistical planning
- Policy and procedure adherence
- Leadership skills
- Team building
- Strong communication skills
- Customer-focused
Timeline
Group manager
Ivy Education Trust
04.2010 - Current
Catering Manager
Devon County Council Knowles Hill School
12.2007 - 04.2010
Chef manager
ProServe
07.2006 - 12.2007
Catering Manger
Devon County Council
03.2005 - 08.2006
Owner Manager
Self Employed
05.1989 - 05.2006
City and Guilds - Bakery and Confectionery
Plymouth College of Further Education
09.1976 - 07.1978
Chef for catering industry - City and Guilds
Plymouth CFE
09.1976 - 07.1978
GCSEs - Geography.History. French. Mathematics
Newton Abbot Grammer School
09.1976 - 07.1977
GCSEs ( O Level) - English Literature. English Language. Food & Nutrition
Newton Abbot Grammer School
09.1975 - 07.1976
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