Susan Katema
London,England
Summary
Compassionate and reliable support Worker with experience providing person-centred care to individuals facing a range of mental health challenges. Skilled in offering both emotional and practical support, promoting independence, and working as part of a multidisciplinary team. Calm under pressure, with a strong understanding of safeguarding, confidentiality, and the importance of dignity in care. Passionate about supporting people to live fulfilling lives and committed to continuous learning and development in the field of mental health. Will respond to emergency situations with calm and respectful approach. Passionate about patient support.
Overview
10
10
years of professional experience
Work History
Mental health support worker
Bridge Support
Welling, London
05.2023 - Current
- Provided emotional and practical support to individuals experiencing mental health challenges, promoting independence and recovery.
- Supported clients in attending appointments, social activities, and community integration programs.
- Maintained accurate and confidential records of care, progress notes, and incidents using case management systems.
Support Worker
Achieve Together
Blackheath, London
11.2016 - 04.2025
- Assist and encourage people to engage in everyday home, social, leisure and work activities, according to the individual's choice.
- Support people with their health needs as required, e.g. taking medication and attending doctor's appointments.
- General housekeeping e.g. cooking, shopping, domestic duties etc, and helping the people we support to maintain all aspects of
their domestic live. - Encouraging and supporting the development of personal skills through hobbies and interests.
- Doing safety checks around the home such as: Fire safety checks, water checks
- Providing key working sessions with a chance to observe, assess, develop relationships, identify and resolve problems etc.
Steward
Wise Security Services
Bexleyheath, Bexley
07.2015 - 12.2016
- Attend the pre-event briefing and ensure all information is understood.
- Undertake pre-match and post-match stand checks.
- To be responsible for the safety and comfort of spectators within a designated area at all time.
- Constantly monitor the spectators in your area checking for signs of distress or overcrowding and take action in accordance with standing
instructions. - Be capable of recognising potential fire hazards and suspect packages, reporting such matters immediately to a Supervisor.
Education
A-Levels - Health And Social Care
City Of Westminster College
GCSE -
John Kelly Girls Technology College
2006
Bachelor of Science - Psychology
University Of East London
Skills
- Medication administration
- Safeguarding policies
- Health and safety awareness
- Food safety standards
- Crowd monitoring
Reference
Reference Given Upon Request
Timeline
Mental health support worker
Bridge Support
05.2023 - Current
Support Worker
Achieve Together
11.2016 - 04.2025
Steward
Wise Security Services
07.2015 - 12.2016
A-Levels - Health And Social Care
City Of Westminster College
GCSE -
John Kelly Girls Technology College
Bachelor of Science - Psychology
University Of East London
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