Susan Gibbs

Greeted clients with friendly, positive communication at reception for smooth arrivals.

• Answered incoming telephone calls, capturing accurate messages for fast handover.
• Directed inbound calls to relevant staff using multi-line telephone system routing.
• Kept reception area clean and orderly, welcoming visitors professionally each day.
• Delivered polite, professional customer service through positive first impressions.
• Met incoming customers using professional approach and friendly customer assistance.
• Completed basic daily administrative tasks supporting staff requirements and documentation needs.
• Responded to client and public enquiries with clear, helpful information.
• Maintained a tidy, welcoming reception area in line with company standards.
• Handled email enquiries promptly, delivering clear, concise responses to requests.
• Managed confidential documents discreetly, following data protection guidelines and controls.
• Used Microsoft Office to track updates and record information accurately.
• Collaborated with customers and staff to keep company operations running smoothly.
• Entered client information into online systems for wider business use.
• Provided administrative support across departments for document preparation and filing.
• Organised parcel flow for smooth incoming and outgoing communication.

• Managed complaints using calm, clear communication and practical problem-solving methods.
• Maintained clean, safe working environments to reduce accident risk.
• Met service-time and quality targets through daily prioritisation and task ordering.
• Engaged with customers to understand needs, delivering consistent, high-quality service.
• Identify issues, analyze information, and define practical solutions to problems.
• Built and maintained effective, courteous working relationships with colleagues consistently.
• Handled customer concerns and escalated major issues to supervisor promptly.
• Resolved customer queries through clear communication and step-by-step solution guidance.
• Picked up additional tasks to support team success and coverage.
• Listen actively to customers, understand requests, and address concerns promptly.
• Delivered consistent hard work and dedication to improve operations and results.
• Strengthened working relationships by joining team-building activities.
• Trained and mentored employees to maximise team performance and standards.
• Met schedules through careful planning and coordinated daily activities.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Prepared written communications, documents, and reports for accurate records.
• Developed team communications and meeting information for smooth handovers.
• Promoted safe working environments by applying regulatory standards, policies, and guidelines.
• Developed strong working knowledge of industry trends and process improvements.
• Maintained courteous customer service while contributing to safer operations.

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated major issues to supervisor.
• Picked up additional tasks to aid team success.
• Enhanced working relationships by participating in team-building activities.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Met schedule using excellent planning and coordination skills.
• Prepared range of written communications, documents and reports.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.

• Supervised inventory control, conducted regular stock checks, and reordered merchandise to maintain optimal stock levels.
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Taught staff how to handle difficult situations with calm and professionalism.
• Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
• Helped shop floor staff to unpack and count deliveries during quiet periods.
• Maintained a safe and tidy store environment, complying with health and safety regulations to prevent accidents and ensure customer well-being.
• Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
• Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
• Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
• Responded to customer inquiries with relevant information.
• Organised staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards.
• Delegated tasks to employees based upon individual strengths and experience.
• Facilitated communication between store staff and upper management, relaying feedback and suggestions to improve operations.
• Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
• Managed team of sales assistants, delegating tasks and setting daily sales targets to drive store performance.
• Processed credit card and cash payments with accuracy.
• Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
• Planned and updated work schedules for optimal coverage of expected business needs.
• Led by example, demonstrating exceptional customer service and work ethic, inspiring staff to exceed company expectations.
• Mentored newly hired staff in upselling techniques, customer service and product expertise.
• Monitored shelve stocks and product displays and outlined methods of shifting slow inventory and arranging displayed items for maximum sales.
• Held team to company policies and best practices in customer service.
• Reviewed and updated store policies and procedures, streamlining processes to increase efficiency and reduce operational costs.
• Implemented loss prevention strategies, reducing shrinkage rates through vigilant monitoring and staff training on security awareness.
• Assessed returned stock and decided appropriate action to minimise product wastage.
• Conducted department walkthroughs to assess cleanliness, inadequate stock levels and poor merchandising for prompt action.
• Supervised team of 30 retail professionals to provide knowledgeable, fast service to every customer.
• Utilised exceptional customer service skills to create welcoming atmosphere for visitors.