Susan Gater
STOKE-ON-TRENT,Stoke-on-Trent
Summary
Experienced Office Administrator with over 35 years of office management and extensive Finance experience fulfilling needs such as book -keeping, accounting, payroll, bank reconciliation and reporting to HMRC. Accomplished appointments booker interested in promoting the organisation's reputation with excellent customer/ department/colleague communication. Always ensuring compliance to the highest standards with a solution focused approach.
Overview
35
35
years of professional experience
Work history
Administrator
Citizens Advice
Stoke on Trent
2024.01 - Current
- All aspects of support team administration including specialist Debt department processes, using mainly task based systems.
- Maintaining standards of letter writing and emails sent out to clients, creditors and referrers.
P/T Office Manager-family owned business
Regent UPVC Repairs
STOKE-ON-TRENT, Stoke-on-Trent
1991.02 - 2026.05
- Maintained company accounting records using Quick books software by entering accounts payable, accounts receivable, invoices and expense reimbursements and all other book keeping as required ready for yearly hand-over to accountant.
- Processed payroll & VAT including submissions to HMRC.
- Updated office policies to reflect changing business needs and regulations.
Chief finance officer
Children and Families Stoke on Trent (formerly Home-Start Stoke on Trent)
STOKE-ON-TRENT, Stoke-on-Trent
2003.12 - 2020.10
- Processed payroll utilising Moneysoft Payroll Programme and administered employee expenses, pension, annual leave allowance, sick leave/pay etc including all HMRC reporting.
- All aspects of book-keeping using Quick books software plus reconciliation of bank/card accounts, preparing year-end financial statements, and developing year-end audit book for Accounting firm.
- Generated costings for funding applications and projected costings for allocation of charity monies.
- Compiled and delivered financial budgets to Board of Directors and Board of Trustees as required.
Education
Yr 1 BTEC National in Business Finance - Finance
Cauldon College
Stoke on TrentGCSE - Maths B, English Literature B, English Language B, Computer Science C, Woodworking Tech C, Physics C
Ball Green High School
Stoke on TrentLevel 3 Certification in Computerised Accounts -
City & Guilds
Stoke on TrentNVQ 3 in Business Administration -
EDI
Skills
- Strong interpersonal skills
- Very experienced capable and confidential worker
- Quick Books expert
- Multitasking and prioritisation skills
- Customer service, compliance and reputation focused
- HR and Payroll experience
Additional Information
Volunteering & Training
- During my time at Children and Families Staffordshire as Finance administrator (a family support charity), I also volunteered to look after children at special need activities and also supported families as a parent be-friender. I undertook various training sessions as a volunteer, namely - safeguarding Level 1, mental health training, drugs awareness, triple P parenting courses, how to present a newsletter etc, which has helped me to develop into a non-judgemental person with a variety of real-life skills.
- Completed NVQ Level 3 in business administration.
- Basic First Aid Training at Work including defibrillator - completed 2019
References
- References available on request
Driving
- Full clean driving license with 38 years experience
Affiliations
- Caravan and camping holidays with the family including trips to Europe.
Timeline
Administrator
Citizens Advice
2024.01 - Current
Chief finance officer
Children and Families Stoke on Trent (formerly Home-Start Stoke on Trent)
2003.12 - 2020.10
P/T Office Manager-family owned business
Regent UPVC Repairs
1991.02 - 2026.05
Yr 1 BTEC National in Business Finance - Finance
Cauldon College
GCSE - Maths B, English Literature B, English Language B, Computer Science C, Woodworking Tech C, Physics C
Ball Green High School
Level 3 Certification in Computerised Accounts -
City & Guilds
NVQ 3 in Business Administration -
EDI