Susan Furby
Hoddesdon,Hertfordshire
Summary
Dedicated professional with expertise in mailroom operations and facilities inspection techniques, ensuring compliance with fire safety standards and health regulations. Demonstrates exceptional communication skills and a strong customer focus, prioritising attention to safety in all tasks. Committed to maintaining high standards of housekeeping and bathroom maintenance, with a career goal of advancing in facilities management.
Reliable Facilities Assistant with strong organisational skills and proactive approach. Excels in maintaining clean, safe environments and coordinating maintenance tasks. Poised to enhance operational efficiency and contribute to well-managed facility.
Overview
37
37
years of professional experience
Work history
Facilities assistant
Oakray Limited
Enfield, Middlesex
08.2005 - 08.2025
- Responded promptly to any facility-related queries or issues from staff members, fostering better communication lines within the organisation.
- Coordinated with vendors to ensure timely delivery of supplies.
- Kept abreast of latest trends in facilities management for potential implementation within own workspace.
- Reduced downtime by swiftly addressing minor repairs and breakdowns.
- Monitored building security systems to enhance office safety measures.
- Provided administrative support to the Facilities Manager, aiding overall departmental efficiency.
Administrative assistant/receptionist
Carden Motors
Enfield , Middlesex
04.2004 - 04.2005
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Managed front desk duties to ensure smooth operation of reception area.
Front desk receptionist
Nominee assurance holdings Limited
Epping , Essex
03.2000 - 02.2004
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
- Improved office efficiency by managing incoming calls and direct them to appropriate departments.
- Helped in preparing meeting rooms before client visits or meetings took place..
- Ensured timely scheduling of appointments with detailed coordination.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Receptionist
Revolution Group
Enfield, Middlesex
03.1993 - 07.1999
- Coordinated office supplies orders to keep necessary materials available at all times.
- Managed phone calls, resulting in effective communication flow within the company.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Maintained accurate logs of visitor entries for security purposes.
- Provided clerical support to company employees, including copying, faxing and file management.
Clerical assistant
M.K.Elecric Limited
Edmonton , Enfield
07.1988 - 12.1994
- Provided reception cover, responded to telephone inquiries professionally and courteously.
- Contributed to team success by providing clerical support during large scale projects or events.
- Managed incoming post to maintain regular communication flow within the department.
- Responded to telephone enquiries from clients, vendors and members of public.
Education
Pitmans certificate - Clerk Typist
Edmonton College for further education
London 01/1981 - 12/1981
Skills
- Mailroom operations familiarity
- Facilities inspection techniques
- Customer focus
- Health and safety consciousness
- Fire safety compliance
- Housekeeping
- Exceptional communicator
- Attention to safety
- Bathroom maintenance
Timeline
Facilities assistant
Oakray Limited
08.2005 - 08.2025
Administrative assistant/receptionist
Carden Motors
04.2004 - 04.2005
Front desk receptionist
Nominee assurance holdings Limited
03.2000 - 02.2004
Receptionist
Revolution Group
03.1993 - 07.1999
Clerical assistant
M.K.Elecric Limited
07.1988 - 12.1994
Pitmans certificate - Clerk Typist
Edmonton College for further education
01/1981 - 12/1981
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