Susan Fawcett
Hatfield,Hertfordshire
Summary
Motivated Planner with 10 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Operations Planner
Affinity Water
Hatfield, Uk
03.2015 - Current
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Oversaw daily operations to achieve high productivity levels.
Contact Centre Advisor
Affinity Water
Hatfield, Herts
05.2011 - 03.2015
- Ensured smooth operations by maintaining up-to-date knowledge of company and department procedures
- Participated in weekly meetings, fostering a culture of continuous learning.
- Kept abreast with industry best practices enhancing personal performance.
- Assisted in crafting professional responses for improved client relations.
- Dealt with difficult customers, ensuring conflict resolution.
Education
Bachelor of Arts - Performing Arts
University of East Anglia
Ipswich, Suffolk 09.1998 - 06.1999
Higher National Diploma - Performing Arts
Suffolk College
Ipswich, Suffolk 09.1995 - 06.1997
Skills
- Calm under pressure
- Problem-solving
- Team building
- Strategic planning
- Resourcefulness
- Quality Assurance
Timeline
Operations Planner
Affinity Water
03.2015 - Current
Contact Centre Advisor
Affinity Water
05.2011 - 03.2015
Bachelor of Arts - Performing Arts
University of East Anglia
09.1998 - 06.1999
Higher National Diploma - Performing Arts
Suffolk College
09.1995 - 06.1997
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