Susan Downie
Aberdeen,Aberdeenshire
Summary
Friendly and reliable, equipped with excellent customer service and teamwork skills. Proficient in food handling and maintaining clean, organised workspace. Ready to create welcoming atmosphere and enhance customer satisfaction.
Reliable individual with dedication to customer service and teamwork. Proficient in handling customer enquiries and maintaining cleanliness standards. Committed to enhancing customer satisfaction and contributing to positive shopping experience.
Overview
24
24
years of professional experience
Work history
Customer Service
Matalan
Aberdeen, Aberdeenshire
06.2022 - Current
- Provided excellent customer service, enhancing the company's reputation.
- Streamlined customer service for better satisfaction.
- Facilitated interdepartmental collaboration for seamless customer service delivery.
- Provided excellent customer service, resolving any concerns promptly.
- Managed cash transactions, ensuring efficient customer service.
- Enhanced store reputation with outstanding customer service.
- Provided friendly customer service, increasing repeat business.
Offshore steward
Ess
Aberdeen
02.2016 - 06.2021
- Escorted visitors around vessel when necessary; upheld company's reputation with professional conduct.
- Coordinated with cooks for meal preparation, maintaining a smooth running kitchen area.
- Conducted laundry services for crew comfort and hygiene maintenance.
- Facilitated communication between kitchen staff and management, ensuring operational efficiency.
- Maintained inventory to prevent shortages of essential supplies.
- Assisted in loading and unloading supplies from supply vessels for stock replenishment.
- Served food to staff during meal times, enhancing their dining experience whilst offshore.
- Travelled regularly between offshore sites as required by job role; demonstrated adaptability.
- Adhered to health and safety regulations, fostering a safe work environment.
- Cleaned common areas, promoting a sanitary environment for all staff.
- Trained new stewards, contributing to team efficiency and consistency in service delivery.
- Managed linen changes regularly; ensured clean sleeping quarters for crews.
- Ensured safety standards by conducting regular inspections of living and working areas.
- Provided room service to cater to the individual needs of offshore workers.
Deputy manageress
Coral Bookmakers
Aberdeen
11.2001 - 02.2006
- Ensured health and safety regulations were adhered by all employees.
- Streamlined work processes for improved efficiency and productivity.
- Handled HR responsibilities including recruitment, appraisals, and employee relations.
- Promoted company values amongst the team to foster a positive work environment.
- Maintained store aesthetics according to brand standards to attract customers.
- Facilitated team meetings to enhance communication and collaboration.
- Coordinated staff training sessions for skills enhancement and professional growth.
- Established strong rapport with customers for repeat business opportunities.
- Resolved customer complaints effectively, restoring customer faith in the brand.
- Achieved customer satisfaction by providing exceptional service.
Education
GCSEs -
GCSEs - English
Torry Academy
Aberdeen Home Economics
Aberdeen Skills
- Advanced customer service skills
- Customer Service
- Retail customer service
- Focus on customer service
- Customer service excellent
- Excellent customer service skills
Timeline
Customer Service
Matalan
06.2022 - Current
Offshore steward
Ess
02.2016 - 06.2021
Deputy manageress
Coral Bookmakers
11.2001 - 02.2006
GCSEs -
GCSEs - English
Torry Academy
Home Economics