Susan Dadural
Hemel Hempstead,Hertfordshire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
12
12
years of professional experience
Work history
Retail sales associate
YAMAYO STATIONERY MANUFACTURER
Singapore, Singapore
11.2017 - 01.2021
- Established rapport with customers through attentive listening and communication.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted in visual merchandising, improving shop floor appeal.
- Contributed to sales targets through active promotion of products.
- Handled cash transactions accurately, maintaining financial integrity.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Managed stock levels for optimal store performance.
- Updated product labelling and pricing to reflect discounts and offers.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Provided management constant feedback on client activity and market trends for informed decision-making.
Customer service representative
Royce Kids Gym Pte Ltd.
Singapore, Singapore
09.2014 - 09.2016
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Ensured smooth running of operations with timely preparation of reports.
- To supervise and close watch on each individual kids.
- Coordinate with parents regarding to rules and regulations of the gym.
- To implement rules and regulations to the staff and parents.
Food and Beverage Attendant
Nihon Mura Pte Ltd.
Singapore, Singapore
11.2012 - 11.2012
- Ensured high-quality food presentation with careful attention to detail.
- Collaborated with kitchen staff for seamless service delivery.
- Performed daily cleaning tasks as part of routine duties, maintaining overall cleanliness standards.
- Operated cash register accurately, ensuring correct transactions every time.
- Enhanced customer satisfaction by providing excellent service.
Food service assistant
Face of the Orient Pte ltd
Singapore, Singapore
05.2010 - 05.2011
- Used kitchen equipment as instructed and to safety protocols.
- Learned sous chef and line cook duties, providing skilled backup for diverse kitchen roles.
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Maintained cleanliness standards for enhanced dining experience.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Front Desk Officer
Forest Inn
Baguio City, Philippines
05.2009 - 02.2010
- Processed payments accurately, maintaining financial integrity at all times.
- Implemented collection procedures for payment, successfully increasing on-time payments.
- Wrote reports and correspondence from dictation and handwritten notes.
- Attend to all phone calls with regards to guest reservations.
- Responsbile for check in check outs.
- Delivered excellent service whilst handling guest complaints and queries.
Education
Bachelor of Science - Hotel and Restaurant Management
University Of the Cordilleras
Philippines 06/2004 - 09/2008
Skills
- Customer service excellence
- Effective communication
- Sales techniques
- Brand promotion
- Sales reporting
- Product knowledge
- Retail industry awareness
- Time management
- Calm under pressure
Timeline
Retail sales associate
YAMAYO STATIONERY MANUFACTURER
11.2017 - 01.2021
Customer service representative
Royce Kids Gym Pte Ltd.
09.2014 - 09.2016
Food and Beverage Attendant
Nihon Mura Pte Ltd.
11.2012 - 11.2012
Food service assistant
Face of the Orient Pte ltd
05.2010 - 05.2011
Front Desk Officer
Forest Inn
05.2009 - 02.2010
Bachelor of Science - Hotel and Restaurant Management
University Of the Cordilleras
06/2004 - 09/2008