- Creative activities, such as painting, both oils and watercolours
- Knitting and sewing
- Gardening and the outdoors
- Cookery
- DIY and furniture
Susan Crayford-West
Chandlers Ford,Hampshire
Summary
Organized and dependable professional with extensive experience in hospitality and retail. Demonstrated ability to manage multiple priorities while fostering positive customer interactions. Committed to enhancing team performance and delivering exceptional service through effective communication and proactive problem-solving. Proven track record of cultivating strong relationships and supporting team objectives.
Overview
31
31
years of professional experience
Work History
Optometrists receptionist
Eyecare Specialists
Alton, Hampshire
2024.10 - 2025.10
- Coordinated patient bookings and assessed needs at Four Marks and Alton branches, ensuring smooth and timely operations on busy clinic days.
- Produced glasses, ordered lenses, and conducted OCT scans and visual field tests to support patient care.
Self employed
The White House bed and breakfast
Little Brickhill, Buckinghamshire
2013.04 - 2023.12
- Oversaw operations of a four-room bed and breakfast, managing guest relations and bookings to deliver exceptional experiences for visitors.
Senior bookseller
Waterstones
Birmingham
1994.07 - 2013.04
- Progressed from part-time assistant to senior level in academic store, gaining extensive knowledge of operations and customer needs.
- Collaborated with academic staff, students, and publishers to enhance resource availability.
- Oversaw buying process for commerce and education subjects, ensuring optimal selection of resources to meet academic demands.
Education
Higher National Diploma - Graphic Design
Bolton Institute of Higher Education
Bolton1987-08
Foundation Degree in Arts - Art
Newcastle-under-Lyme College
Newcastle-under-Lyme1985-08
Skills
- Customer relationship management
- Organisational efficiency
- Attention to detail
- Confidentiality and discretion
- Punctual and reliable
- Patient and calm
Interests
Timeline
Optometrists receptionist
Eyecare Specialists
2024.10 - 2025.10
Self employed
The White House bed and breakfast
2013.04 - 2023.12
Senior bookseller
Waterstones
1994.07 - 2013.04
Higher National Diploma - Graphic Design
Bolton Institute of Higher Education
Foundation Degree in Arts - Art
Newcastle-under-Lyme College