Susan Chapman

Assisted team in covering GP practices across Scottish Borders to maintain accurate medication records.
Processed discharge letters, clinic letters, and emails to facilitate necessary medication changes.
Coordinated with patients, community pharmacies, and other professionals regarding medication adjustments.

• Dealt with prescription queries, improving patient care quality.
• Enhanced team collaboration by communicating effectively with colleagues and supervisors.
• Maintained knowledge of current pharmaceutical advancements through ongoing professional development.
• Updated patient records meticulously, safeguarding against errors or misinformation.

Completed a 2 year Pharmacy Technician training course online whilst working full-time in BGH Pharmacy and then out in Primary Care Pharmacy.

Gained experience in all aspects of Hospital Pharmacy - including working in Dispensary, working with controlled drugs and working in Aesptics unit.

Line manager for the Pharmacy Stores team in the BGH Pharmacy. Job role included ensuring ward stock orders were processed quickly and accurately, ensuring stock was booked into the Pharmacy and put away properly and ensuring orders and deliveries were made to Community Hospitals.

I was part of the team who introduced the electronic medicine cabinets to the BGH Wards. I was involved in setting up the cabinets and teaching the ward staff how to use them.

I also Line Managed a team of 3 ATOs and was involved in the training of the new ATOs as they started their careers in the BGH Pharmacy

• Enhanced privacy protection, safeguarded all confidential patient data.
• Released medical records upon request according to procedures and policies.
• Pulled Medical records for clinics that were coming up, ensure accurate tracking for records
• Worked in Eye Centre Reception booking patients into appointments, filling appointments for clinics, answering patient queries both via telephone and face to face and assisting the Eye Centre staff where able to

Shift Supervisor in retail store. Responsibilities including taking in deliveries, working stock, cash handling, supervising other staff members, cashing up tills and conducting daily banking, opening and locking up shop. Although based in Galashiels store, I also worked in Selkirk store and Lauder petrol station when needed.

Unfortunately the store I was working in was sold to RS McColls shortly after I started and so I left to go to the NHS

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.

I worked in a variety of departments in the store including the Pizza and Rotisserie counters, Home + Leisure, Photoshop, Tills, Bakery, Customer Services and training co-ordinator where I was responsible for recruitment and training for all 300+ colleagues and managers. I stayed on as a Seasonal colleague when I went to work with my husband to run the pub and then went back to Asda as Front End Section Leader. In this role I was responsible for costing rotas to ensure that each of the Front End services came into budget whilst also ensuring that each service had appropriate levels of cover for each shift. I ensure that the cash lift was completed from the tills on schedule and supported the management team with the daily running of the store.

I

• Monitored bar equipment maintenance to avoid operational disruptions during service hours.
• Organised stock inventory to prevent shortages during peak hours.
• Supervised team members to ensure excellent service delivery.
• Adhered to licensing regulations, maintaining the reputation of the establishment.
• Coordinated with kitchen staff to provide seamless service during dining hours.
• Managed cash flow, ensuring correct transaction procedures were followed.
• Handled difficult customers tactfully, ensuring minimum disruption to other guests.
• Maintained clean premises, promoting a welcoming atmosphere for patrons.
• Enhanced customer satisfaction by managing bar operations efficiently.
• Collaborated with management on special events and theme nights generating fresh interest among patrons.
• Trained staff for improved service quality and professionalism.
• Checked identification of customers to enforce age restriction laws on alcohol consumption.
• Ensured a safe environment by strictly adhering to health and safety regulations.
• Maintained bar stocks, replenishing daily as necessary.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Duties included:

cashing tills

placing change orders

receiving deliveries

supervising cashiers

completing daily banking

ordering stock

working stock deliveries

training and supervising new staff members

date coding stock

Opening and closing the shop

Being on call out for out of hours alarm codes

Handling queries/complaints from customers