Susan Brown

• I transitioned from veterinary practice to self-employed painter and decorator.
• Sadly I faced challenges in pursuing painting and decorating due to a rheumatoid arthritis flare-up.

• Demonstrated excellent customer service skills when dealing with inquiries over phone or in person.
• Helped clients with kindness and empathy at all times.
• Coordinated medication orders and prepared prescriptions for timely collection by pet owners, ensuring adherence to veterinary staff instructions.
• Prepared repeat prescriptions, and ensured that pets came in for check ups if needed.
• Processed payments for services rendered, maintained accurate financial records.
• Worked with clients to arrange payment plans and insurance claims for services.
• Answered client queries with detailed knowledge of pet care.
• Handled emergency calls calmly and efficiently, directing them to appropriate staff members.
• Answered busy multi-line telephone and directed calls and messages to appropriate personnel.
• Operated office equipment while managing administrative tasks, including attaching emails and photocopying documents to maintain accurate veterinary records.

• Provided compassionate support to distressed pet owners, ensuring their comfort during visits.
• Handled emergency calls with composure, directing them to appropriate staff for timely response.
• Coordinated appointment schedule to optimise clinic workflow.
• Processed payments for services, ensuring accurate financial records and smooth transactions.

Whilst I was happy to be a stay at home mum, I also did some part time work, including:

• Accounts for a local electrical company, sending out invoices etc.
• I represented my ward as a Llandovery Town Councillor.
• Dinner lady at Ysgol Rhys Prichard.
• Treasurer for Towy Judo Club and Llandovery Junior Football Club.
• Beaver leader for the Scouts.
• Chairman of Ysgol Rhys Prichard PTA.

• Coordinated the efficient completion of Property Searches for solicitors purchasing property.
• Liaised and collated information from various Departments in the Borough and County Council.
• Typed up official documentation on behalf of the Chief Executive.
• Maintained the Borough Land Charges record.

• Supported management with purchasing equipment and supplies to meet operational needs.
• Input orders on the computer system.
• Liaised with the workmen and the management.
• Facilitated workmen in opening bank accounts, transitioning from a cash payment system to improve financial security.
• Safeguarded workmen's weekly pay packets, ensuring accurate distribution and accountability.