Summary
Overview
Work history
Education
Skills
Timeline
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Susan Barry

Merthyr Tydfil

Summary

Dedicated professional with a strong foundation in emergency response protocols and confidentiality assurance. Demonstrates exceptional composure and patience under pressure, excelling in handling distressed patients and providing elderly care. Proficient in the use of paging systems and blood pressure measurement, committed to maintaining high standards of patient care.

Overview

34
34
years of professional experience

Work history

Switchboard Operator/Call Handler

Cwm Taf Morgannwg UHB, Prince Charles Hospital
Merthyr Tydfil
08.2021 - 08.2025
  • Directed calls to appropriate departments for seamless workflow.
  • Answered queries professionally over the phone or via email.
  • Ensured swift response to incoming calls, aiding customer satisfaction.
  • Communicated effectively with colleagues and management alike for successful teamwork.
  • Handled high volume inbound calls, ensuring prompt attention.
  • Assisted with administrative duties, enhancing office productivity.
  • First point of contact for many patients/visitors
  • Handling crash, trauma & fire call, helicopter landings & major incidents

Health Care Assistant

Cwm Taf Morgannwg University Health Board
Merthyr Tydfil
08.2005 - 08.2021
  • Enhanced healing process by changing wound dressings regularly.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life.
  • Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Acted as a member of the crash team, including chest compressions

Catering assistant

Cwm Taf Morgannwg University Health Board
Merthyr Tydfil
10.1991 - 08.2005
  • Upheld presentation standards by arranging food items attractively on serving trays and tables.
  • Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Executed food preparation tasks efficiently to meet dining deadlines.

Education

O-Levels - English language & Literature, Mathematics, Art & Design

Afon Taf High School
Merthyr Tydfil

Resuscitation, Manual handling & Infection Control Training

Cwm Taf Morgannwg UHB
Merthyr Tydfil

Skills

  • Exceptional composure
  • Emergency response protocols
  • Confidentiality assurance
  • Patience under pressure
  • Use of paging systems
  • Blood pressure measurement
  • Handling distressed patients
  • Elderly care proficiency

Timeline

Switchboard Operator/Call Handler

Cwm Taf Morgannwg UHB, Prince Charles Hospital
08.2021 - 08.2025

Health Care Assistant

Cwm Taf Morgannwg University Health Board
08.2005 - 08.2021

Catering assistant

Cwm Taf Morgannwg University Health Board
10.1991 - 08.2005

O-Levels - English language & Literature, Mathematics, Art & Design

Afon Taf High School

Resuscitation, Manual handling & Infection Control Training

Cwm Taf Morgannwg UHB

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Susan Barry