Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Susan Adeyemo

Coventry

Summary

An experienced administrative professional with a solid understanding of all aspects of business operations, including meeting support, correspondence management and financial operations.

My strengths are my ability to work well under pressure, prioritise my workload to meet constantly changing demands and utilize my organizational skills to accomplish goals.

Excellent communication skills, interpersonal abilities, and planning abilities, as well as an analytical approach to solving complex and routine problems. With over a decade of experience in related fields.

Overview

12
12
years of professional experience
9
9
years of post-secondary education

Work history

Clinical Operations Business Support

NHS Professionals, CWPT Wayside House, Wilson Lane
Coventry
06.2021 - Current
  • Administration, preparing documents and taking an active role in business-wide projects
  • Responding to and resolving queries through multiple communication channels; telephone, email, and webchat
  • Maintaining compliance with GDPR and its application
  • Data entry and working independently
  • Office administration skills and familiarity with various software packages (Microsoft Outlook, PowerPoints, diary management, Care notes etc
  • Preparing quarterly Mental Health HR KPI Achievement awards for distribution
  • Preparing and circulation of monthly Safeguarding Training list to Ward and Team Managers
  • Preparing and circulation of the Mental Health Directorate MCA/MHA/DOLs training list to Ward and Team Managers
  • Circulating Statutory and Mandatory Training lists to Sub- Directorates and Teams
  • Providing comprehensive administrative support service to the business operations team
  • Ensuring compliance with office/Trust policies and procedures.
  • Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.

Mental Health Act Administrator Assistant

CWPT Wayside House, Wilson Lane
Coventry
10.2014 - 06.2021
  • Referring detained patients and CTOs for tribunal proceedings on a full administrative basis
  • Coordinating hearing dates and venues, providing and processing relevant documentation according to the MHA Code of Practice and Trust policies and procedures
  • Advise qualifying patients regarding their right to Independent Mental Health Advocacy (IMHA)
  • Contribute to the Trust's Service Level Agreement as a Mental Health Tribunal Assistant
  • Track and record legal status changes, keep care records up-to-date and ensure all records are tracked
  • Handling requests for access to records within strict deadlines and managing confidential information
  • Verifying renewal or barring section papers, ensuring all necessary statutory forms are received, and corrections are made within mandated timeframes
  • Supervise the recording of Mental Health Act assessments by clinicians
  • In accordance with the Code of Practice, inform all nearest relatives of detained service users of their rights
  • Provide Clinicians with updated MHA documentation, statutory forms, and Trust forms
  • Implemented the process of allocating Associate Hospital Managers for hearing panels using a text messaging system.

Medical Secretary

NHS Professionals, Hemel Hempstead. HP2 4TZ
07.2014 - 09.2014


  • Booking or amending appointments as requested and informing patients
  • Typing assessments, appointments, and referrals for psychiatrists, therapists, and nurses
  • Scheduling of doctors' electronic diaries
  • Creating in-house patient databases, including referrals and activity data, and working with various office packages to ensure efficiency
  • Compliance with Data Protection Act and always maintaining confidentiality
  • Ensure the patient is contacted within 48 hours of referral in accordance with NHS policy.

Team Administrator

NHS Professionals, Hemel Hempstead. HP2 4TZ
01.2014 - 09.2014


  • Resolving non-clinical inquiries and queries by telephone and face-to-face as the first point of contact for the client
  • Coordinate administrative duties for Counsellors, PWPs, HITs, DBTs and DIT therapists, mailing copies of patient letters to GPs and referral services
  • Strong client relationship management skills that direct patient record access inquiries to Information Governance
  • Prepare paperwork for the IAPT team, such as first appointment letters, DNA letters, etc
  • Overseeing patient and clinician appointments through IAPT-us and updating their online records and personal details on behalf of the team
  • Management of room bookings via Outlook Calendar.

Clerical Officer - Bank

NHS Professionals - CWPT
10.2013 - 08.2014
  • Archiving and tracking of paper records in the Occupational Health Department
  • Creating new patient files and filing all clinical notes back into the system accordingly
  • Utilize appropriate tracking and tracking systems to update paper records' location
  • Filing files under Alpha according to Trust policy and procedures
  • Following the Records Retention Policy and trust procedure in destroying records
  • Ensuring case notes are up to date, for example, all correspondence, correspondence, letters, documents and tests are filed in the notes, and continuation sheets are available.

Team Member

Greggs Central Smith
Coventry
10.2011 - 09.2012
  • Providing information about prices and products to customers
  • The public is welcomed warmly and provided with excellent customer service
  • Promoting special offers and working at the checkouts/tills
  • Working as a team.

Education

BSc Hons Ongoing -

De Montfort University
Leicester
09.2021 -

HE Diploma -

Birmingham Metropolitan College
Birmingham
09.2012 - 06.2013

ATS 1,2 & 3 - Accounting

WYSE Associates
Maryland, Lagos State.
06.1998 - 09.2000

WAEC/GCSE -

Queens School
Ibadan.
09.1987 - 07.1993

Skills

The objective of my current endeavour is to seek a challenging and rewarding opportunity where the skills, knowledge, and expertise I have acquired over the years in core administration and client satisfaction services can be transferred and utilized to the highest degree for any organization's benefit

In addition to working with integrity, I possess proficient written and verbal communication skills via telephone, email, and face-to-face meetings Using my correspondence management skills and report writing skills, I will be able to achieve objectives, maintain professional relationships with external organizations, and promote a constructive and cooperative working relationship

Additional Information

  • Resuscitation Level 1 - Skill for Health - 1 year - 07/10/2022
  • Information Governance - Skills for Health -1 year 03/11/2022
  • Infection Prevention & Control Level 1 - Skills for Health - 3 years - 03/11/2022
  • Conflict Resolution - Skills for Health - 3 years - 03/11/2022
  • Fire Safety - Skills for Health - 2 years - 07/10/2022
  • Health, Safety and Welfare - Skills for Health - 3 years - 10/10/2022
  • Safeguarding Adults Level 1 - Skills for Health - 3 years - 02/11/2022
  • Safeguarding Children Level 1 - Skill for Health - 3 years - 03/11/2022
  • Equality, Diversity and Human Rights - Skills for Health - 3 years - 06/12/2022
  • Prevent - Skills for Health - 3 years - 22/09/2022
  • Moving and Handling - Skills for Health - 1 year - 22/09/2022

Timeline

BSc Hons Ongoing -

De Montfort University
09.2021 -

Clinical Operations Business Support

NHS Professionals, CWPT Wayside House, Wilson Lane
06.2021 - Current

Mental Health Act Administrator Assistant

CWPT Wayside House, Wilson Lane
10.2014 - 06.2021

Medical Secretary

NHS Professionals, Hemel Hempstead. HP2 4TZ
07.2014 - 09.2014

Team Administrator

NHS Professionals, Hemel Hempstead. HP2 4TZ
01.2014 - 09.2014

Clerical Officer - Bank

NHS Professionals - CWPT
10.2013 - 08.2014

HE Diploma -

Birmingham Metropolitan College
09.2012 - 06.2013

Team Member

Greggs Central Smith
10.2011 - 09.2012

ATS 1,2 & 3 - Accounting

WYSE Associates
06.1998 - 09.2000

WAEC/GCSE -

Queens School
09.1987 - 07.1993

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Susan Adeyemo