Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Hobbies and Interests
Generic

Susan Abboh

Bourne

Summary

Ambitious and hardworking professional with a solid foundation in retail, banking, finance, and customer service, complemented by strong interpersonal and communication skills. Fast learner with a keen eye for detail and excellent memory retention, eager to leverage diverse professional experience to contribute effectively within a dynamic organization. Committed to continuous growth and development, ready to embrace new challenges and drive success in a collaborative environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operational Admin Team/Part-Timer

HSBC UK
09.2020 - Current
  • A remote/working from home administrative role
  • Provide exceptional customer services to the Bank’s vulnerable customers
  • Excellent communicator both to customers and colleagues aligning with the company’s goal to bring about good outcomes.
  • Review and execute solutions for vulnerable customers within HSBC UK
  • Bespoke services to customers, supporting their full journey from entry to exit in the financial journeys
  • Championing ideas hub and inspiring growth for the department and Bank.
  • Effectively managing own time and prioritizing goals.
  • Heavily involved in the financial and personal wellbeing of team, customers, and external communities.
  • Leader in providing excellent QA in administration processes
  • Consistently supersedes monthly expectations and is a huge contributor towards SLAs (Service Level Agreement) for the bank.
  • Experienced in Microsoft office (Word, Excel, Teams) and multiple systems provided by the company
  • Excellent communicator both to customers and colleagues aligning with the company’s goal to bring about good outcomes.
  • Great Team player focused on both personal and team development

Personal Banker/Full Time

HSBC UK
05.2014 - 09.2020
  • Dealt with a wide range of clients processing financial products and conducting individual reviews to help customers improve their financial goals
  • Gained substantial knowledge in credit facilities, mortgages, savings, and banking products.
  • Helped countless customers both locally and globally achieve their goals and ambitions by being a great listener, understanding customer needs, providing fair outcomes, and sustaining long term relationships with my ability to match customer needs with our banking services and products.
  • Mostly superseded monthly targets and helped grow the business.
  • Volunteered to be financial educator for young children in the community
  • Got promoted to universal banker that can assist all our customers with superior service regarding their retail banking.
  • Coach to new colleagues in the bank, to help them to provide excellent service and quality assessment, which I was a champion of.

Telephone Fundraiser/Full Time

Pell and Bales
10.2012 - 01.2014
  • Professional fundraisers representing the charity and relating with their supporters in order to enhance the cause of the charity.
  • Raising funds from new and existing supporters of charities including NSPCC, RSPCA, and Christian Aid.
  • Worked on a diverse range of campaigns which ran to strict targets.
  • Benefitted from regular coaching and development in communication skills.
  • Achieved monthly high-performance bonus several times, finishing in the top thirty callers out of more than two hundred.

Call Interviewer - Full Time

ICM Direct
02.2009 - 07.2012
  • Business telephone interviewer making calls to businesses on behalf of suppliers such as British Telecom, Norwich Union, Vodafone, Zurich Insurance, and various organised bodies.
  • Responsibilities included professional adherence to script, extensive data input, and personal targets. A creative and challenging role which I found very enjoyable.
  • Developed communicative skills and gained more knowledge about dealing with customer complaints through extensive research.

Sales Advisor - Part Time

Vodafone
06.2008 - 10.2009
  • Duties included product and service advice (using pro-rata and fact finding), product demonstration, till operations, inbound and outbound calls to customers and external bodies. The role involved extensive use of Microsoft office.
  • Display of exceptional customer service skills
  • Personal monthly targets were consistently exceeded.
  • Obtained an NVQ Level 1 certificate as part of my training.

Sales Advisor - Part Time

Debenhams
01.2007 - 05.2008
  • Provided customers with excellent advice and customer services
  • Duties included stock control and replenishment and till operations.
  • This position developed my team-work skills as we worked together to meet targets.

Lead Taker - Temporary Role

Magnet Kitchen
08.2007 - 10.2007
  • Working at the front desk, I was the first point of contact with the customers and learnt to close sales both in store and by telephone.
  • Duties included kitchen demonstrations in store, matching them with customers’ ideas and then securing an appointment with the designers, as well as making and receiving inbound and outbound calls.

Education

BSC - Management & IT

University of Plymouth
06.2009

Diploma - Business Studies

Greenwich School of Management
05.2007

SSCE Certificate - undefined

Ojo High School
10.1998

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Computer skills
  • Calm under pressure
  • Excellent communication
  • Time management

Certification

CeMAP 1

Timeline

Operational Admin Team/Part-Timer

HSBC UK
09.2020 - Current

Personal Banker/Full Time

HSBC UK
05.2014 - 09.2020

Telephone Fundraiser/Full Time

Pell and Bales
10.2012 - 01.2014

Call Interviewer - Full Time

ICM Direct
02.2009 - 07.2012

Sales Advisor - Part Time

Vodafone
06.2008 - 10.2009

Lead Taker - Temporary Role

Magnet Kitchen
08.2007 - 10.2007

Sales Advisor - Part Time

Debenhams
01.2007 - 05.2008

Diploma - Business Studies

Greenwich School of Management

SSCE Certificate - undefined

Ojo High School

BSC - Management & IT

University of Plymouth

References

Available on request

Hobbies and Interests

I love soul music, home and interior decor, reading, meeting new people and travelling. I enjoy cooking and playing my guitar.

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Susan Abboh