Surya Teja Palivela
MBA Student
London
Summary
Business administration and management student. Reliable, responsible and diligent, excellent communication and interpersonal skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Service Representative
SIGN GENIUS
11.2023 - Current
- Provide administrative support to various departments, including handling phone calls, managing calendars, and coordinating events
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assist in preparing documents, reports, and presentations as needed
- Maintain organized and efficient filing systems for both digital and physical documents
- Oversee office supplies, equipment, and facilities to ensure a well-functioning work environment
- Coordinate with Clients and service providers for office maintenance and supplies
- Maintain confidentiality and security of sensitive information.
Marketing Executive
Sri Nidhi seeds pvt ltd
05.2022 - 08.2023
- Processed payment and documented account changes for financial accuracy and transparency
- Tracked and recorded expenses and maintain financial records
- Kept physical and digitalized records organized for easy updating and retrieval for team members.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Launched marketing activities for new product lines and market penetration.
- Developed and implemented targeted digital strategy to improve business performance.
- Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
waiter (team member)
Athidi international hotel
01.2022 - 06.2022
- Serving Customer, Team Management, Handling Customer Issues, Ensuring Good Customer Service
- Previous experience in the foodservice industry is a plus
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment
- Flexibility to work varied shifts, including weekends and holidays
- Adherence to food safety and cleanliness standards.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
MBA International Business Management (with Industrial Placement) - Business Administration And Management
University of Greenwich
London, United Kingdom 04.2001 -
Bachelor of Science - Agriculture
N.S. Agricultural College
Markapur, India 04.2001 -
Skills
General Computer Skills
Proficiency in using operating systems Windows10,8,7
Product Sales
Strategic sales knowledge
Business Development
Product Promotion
Retail store support
Store maintenance
Project management abilities
Problem-Solving
Timeline
Customer Service Representative
SIGN GENIUS
11.2023 - Current
Marketing Executive
Sri Nidhi seeds pvt ltd
05.2022 - 08.2023
waiter (team member)
Athidi international hotel
01.2022 - 06.2022
MBA International Business Management (with Industrial Placement) - Business Administration And Management
University of Greenwich
04.2001 -
Bachelor of Science - Agriculture
N.S. Agricultural College
04.2001 -