Summary
Overview
Work History
Education
Skills
Websites
Certification
Internship
Languages
Timeline
Volunteer
Surya Shobha Devi Bheema

Surya Shobha Devi Bheema

London, UK

Summary

A versatile professional with a strong background in both Human Resources and Digital Marketing, offering over four years of HR expertise including 18 months of Digital Marketing experience. In my role as a Digital Marketing Assistant, I have showcased my results-oriented mindset and skills in campaign implementation, social media management, content creation, and data analysis. As a Human Resources Executive, I have successfully navigated a fast-paced environment, demonstrating expertise in talent management, employee relations, and strategic planning. With a proven track record in both domains, I am now seeking an exciting opportunity to utilize my diverse skill set to drive digital marketing success for an organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

HR Executive and Digital Marketing Assistant

LAAKMA Digital
12.2021 - 05.2023
  • Assisting in the implementation of digital marketing campaigns.
  • Supporting the team in managing email marketing campaigns.
  • Creating and designing email templates and newsletters.
  • Assisted in creating engaging and SEO-friendly content for websites, blogs, and social media platforms.
  • Managing subscriber lists and segmenting audiences for targeted campaigns.
  • Monitoring social media platforms for trends and opportunities.
  • Responding to comments, messages, and inquiries from followers.
  • Assisting with content creation and social media management.
  • Conducting research to gather information and maintain accuracy in content creation.
  • Assisted in the recruitment process, including job postings, resume screening, and interview scheduling.
  • Supported employee relations activities, resolving conflicts, addressing employee inquiries, and ensuring adherence to HR policies and procedures.
  • Administered employee benefits programs, handling enrollments and changes.
  • Processing payrolls and ensuring the salaries are credited on time.

HR Assistant and Counselor

SSN School of Management
06.2015 - 06.2018
  • Supported the HR department in various functions, including recruitment, employee relations, and performance management.
  • Assisted in conducting new hire orientations and onboarding activities to facilitate a seamless integration for new employees.
  • Managed employee, student records and HR databases, ensuring accuracy and confidentiality of information.
  • Assisted in administering employee benefits programs, including enrollment, changes, and inquiries.
  • Perform student admission and administrative activities when needed.
  • Review the student applications for eligibility and academic qualification.
  • Prepare and presents applicant reports to the college management.
  • Explain admission procedures and courses offered to prospective students and their parents through phone calls, emails, and face-to-face meetings.
  • Support the students throughout the admission process by answering their queries and helping them to complete the required documents.
  • Maintain the target metrics by converting prospective students into confirmed admission and succeeding in achieving the performance goals.
  • Participate in the decision-making process for student admissions based on college policies and guidelines.
  • Maintain regular communication with students, parents, and colleagues for coordinating admission activities and resolving problems.
  • Build broad knowledge of college admission activities and guidelines.

Education

Certified Digital Marketing Professional -

University of Chicago
02.2023

MBA - HR And Marketing

SSN School of Management
06.2013

BBA -

Madras University
05.2011

Skills

  • Digital Campaign Implementation
  • Social Media Management
  • Content Creation
  • Email Marketing
  • Data Analysis and Reporting
  • Market Research
  • Strong Communication Skills
  • Talent Acquisition
  • Employee Engagement
  • Employee Relations
  • Performance Management
  • HR Policy Development

Certification

Certified Digital Marketing Professional, University of Chicago - 2023

Internship

HUMAN RESOURCES INTERN at Jean Martin Inc

During my internship, I had the opportunity to gain valuable knowledge and hands-on experience in various aspects of HR, including recruitment processes, legal compliance, and project management. I successfully learned about the organization's recruitment process and legal aspects, ensuring adherence to relevant laws and regulations. Additionally, I served as an assistant to the HR manager, where I prepared PowerPoint presentations on crucial topics such as Induction and Orientation, ESI, and EPF. As part of my internship project on "Emotional Intelligence of Employees," I conducted research, analyzed data, and provided recommendations that were well received by the management. This project resulted in the implementation of new improvement measures to enhance the emotional intelligence of employees at Jean Martin Inc. My internship experience has equipped me with practical skills, a strong understanding of HR processes, and the ability to contribute effectively to organizational success.

HUMAN RESOURCES INTERN at Wipro BPO

During my internship at Wipro BPO, I conducted a comprehensive study on the "Recruitment Process at Wipro BPO." As part of my role, I actively contributed to the entire recruitment process, undertaking responsibilities such as screening profiles, searching for potential candidates, conducting preliminary interviews (both face-to-face and telephonic), and following up on interview statuses. I also played a key role in conducting background verifications of candidates, as well as facilitating induction and orientation sessions for selected candidates. Throughout the internship, I actively engaged in various recruitment-related activities to support the organization's talent acquisition efforts.

At the culmination of my internship, I produced a detailed analysis document that provides valuable insights into the recruitment process and offers recommendations for enhancing its effectiveness. This document outlines potential improvements that can be implemented to streamline the process, ensuring efficient and successful recruitment outcomes for Wipro BPO. My internship experience provided me with a comprehensive understanding of recruitment methodologies and strengthened my skills in candidate evaluation, interviewing, and documentation.

HUMAN RESOURCES INTERN at TVS SONS LIMITED

During my internship at TVS SONS LIMITED, I focused on the application of "Transactional Analysis" in the Human Resources Department. The primary objective of my project was to evaluate the impact, effectiveness, and drawbacks associated with transactional analysis within the organization.

To accomplish this, I conducted an in-depth analysis of the communication dynamics between managers and employees, as well as between competing departments at TVS SONS LIMITED. I identified existing communication barriers and their implications for collaboration and productivity.

Based on my analysis, I provided valuable recommendations to improve communication and break down these barriers. These recommendations aimed to foster effective and open communication between individuals and departments, thereby enhancing overall organizational effectiveness.

Through this internship, I gained practical experience in applying transactional analysis principles to real-world scenarios, honed my analytical skills, and developed a strong understanding of communication dynamics within an organizational context.

Languages

English
First Language
Telugu
Advanced
C1
Hindi
Advanced
C1
Tamil
Advanced
C1

Timeline

HR Executive and Digital Marketing Assistant

LAAKMA Digital
12.2021 - 05.2023

HR Assistant and Counselor

SSN School of Management
06.2015 - 06.2018

Certified Digital Marketing Professional -

University of Chicago

MBA - HR And Marketing

SSN School of Management

BBA -

Madras University
Surya Shobha Devi Bheema