Surya Narayana mallela

• Handled cash, credit card, and voucher payments, maintaining accurate financial records.
• Maintained clean, tidy and organised checkout areas.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Provided exceptional customer service, offered advice on over-the-counter medications and healthcare products.
• Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
• Maintained high productivity by efficiently processing cash, credit and debit payments.
• Processed refunds and exchanges at customer service desk.
• Assisted in inventory management tasks, including stock takes and product ordering.
• Refilled shelves with merchandise to maintain product availability. and prepared expired drugs for return.

Ensured regulatory compliance by meticulously analysing drug samples, mitigating risks of non-compliance.

• Ensured drug purity, efficacy, and stability of samples through rigorous quality assurance processes, safeguarding product integrity.
• Optimised decision-making processes in drug production by analysing data and providing strategic insights, enhancing operational effectiveness.