Professional with extensive experience in call centre management and customer relationship development, utilizing strong leadership and organizational skills to drive productivity and improve client satisfaction. Proficient in needs assessment, issue resolution, and customer retention strategies, ensuring effective service delivery and loyalty enhancement. Expertise in upselling, escalation management, and managing challenging customer interactions with professionalism. Focused on implementing innovative customer engagement techniques and enhancing account management capabilities.
I&C Customer Star Award Nominee – 2025
Recognized for outstanding performance in a contact center support role andnominated for consistently delivering exceptional customer service, resolving issues efficiently, and contributing to a positive client experience within the I&C division.
I&C Customer Star Award Winner – 2024
Recognized for exceptional customer service and dedication to client satisfaction; nominated by peers and selected as the annual award recipient within the I&C division.
Spirit of I&C Awards Nominee – 2024
Nominated for exemplifying the core values and collaborative spirit of the I&C division, reflecting outstanding commitment, integrity, and team contribution.