Surjyadipta Chatterjee
Kolkata
Summary
Automobile professional with 18+ years in after-sales service, product support, and technical management. Seeking senior roles to leverage expertise in customer satisfaction, dealer operations, and technical excellence.
Overview
19
19
years of professional experience
Work History
Regional Technical Manager (East Zone)
JSW MG Motors Ltd
05.2023 - Current
- Planned dealer visits, ensured 80%+ point closure, and implemented process improvements.
- Conducted on-the-job training and resolved PCR complaints within 3 days.
- Analyzed monthly performance reports and coordinated cross-functional actions for dealer improvement.
Regional Technical Support Manager / Product Support Manager
Tata Motors Ltd
10.2008 - 04.2023
- Reduced repeat complaints to
- Led joint investigations with R&D and plant teams for product improvement.
- Managed warranty audits, PDI audits, and field monitoring for CNG & EV vehicles.
- Trained 60+ dealership workshops, improving service quality and customer satisfaction.
- Held multiple responsibilities across East Zone, NCR, North & Northern regions.
- Promotions for Product Support Manager and RTSM roles at Tata Motors.
- Introduced EV & CNG monitoring and field failure analysis.
- Organized service campaigns and dealer training to improve operational efficiency.
Customer Service Manager
Hindustan Motors Ltd
06.2007 - 08.2008
- Provided after-sales service support and dealer guidance.
- Managed warranty claims and conducted mechanic & dealer training programs.
- Promoted within 6 months for outstanding performance.
Education
B.Tech - Automobile Engineering
M.C.K.V Institute of Engineering
WBUT01.2007
12th - Pure Science
Kalyan Nagar Vidyapith
Rahara01.2000
10th -
Rahara Ramakrishna Mission Boys Home
01.1998
Skills
- AutoCAD
- CATIA
- MS Office
- Windows
- Warranty audit management
- Product improvement analysis
Accomplishments
- Passed 7th year in Fine Arts
- Promotions for Product Support Manager and RTSM roles at Tata Motors.
- Introduced EV & CNG monitoring and field failure analysis.
- Organized service campaigns and dealer training to improve operational efficiency.
Custom Section
22 LPA
Hobbies and Interests
- Painting
- Music
- Social work
- Interacting with people
Projects
IISCO, Burnpur, Production & Shop Floor Training, 3 weeks Ashok Leyland Service Center, Barasat, CV Repair & Servicing, 4 weeks Final Year Project, Quality Control of Passenger Car Spares
Languages
English
Upper Intermediate
B2
Hindi
Elementary
A2
Bengali
Advanced
C1
Interests
- Plying Foot Ball
- Listening Music
- Photography
- Fine Arts
- Social wok
Timeline
Regional Technical Manager (East Zone)
JSW MG Motors Ltd
05.2023 - Current
Regional Technical Support Manager / Product Support Manager
Tata Motors Ltd
10.2008 - 04.2023
Customer Service Manager
Hindustan Motors Ltd
06.2007 - 08.2008
B.Tech - Automobile Engineering
M.C.K.V Institute of Engineering
12th - Pure Science
Kalyan Nagar Vidyapith
10th -
Rahara Ramakrishna Mission Boys Home