Hi, I’m
Surjith Palanisamy
Worthing,West Sussex
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Enthusiastic premier shop with one year of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares communication knowledge to achieve results. Passionate retail sales assistant with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
4
years of professional experience
3
years of post-secondary education
Work History
Surjith PalanisamyLancing, West Sussex
Sales and customer service representative
08.2023 - 01.2024
Job overview
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
- Developed sales materials and promotional content to enhance interactions with customers.
- Updated customer databases with accurate and current information.
- Resolved or escalated customer issues for high levels of satisfaction.
- Implemented strategies to retain and nurture long-term customer relationships.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Generated leads through proactive outreach and networking initiatives.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Surjith PalanisamyCoimbatore, India
Packing and Stock Assistant
12.2019 - 07.2021
Job overview
- Maintained neat and clean store areas in line with health and safety policies.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Controlled best before dates to properly utilise stock.
- Investigated missing items, discrepancies and losses.
- Supervised warehouse operations, enforcing proper inventory management procedures.
Education
Business Professional PeopleLondon,United Kingdom
Master of Science from Project Management
02.2023
Muthayammal College of Engineering Tamilnadu,India
Bachelor of Engineering from Mechanical Engineering
07.2016 - 04.2019
Skills
- Customer relations
- Stock management
- Key holder
- Report generation
- Shipping and receiving
- Time management
- Leadership
- Problem-solving
- Customer Assistance
- Customer Needs Assessment
- Retail Store Operations
- Retail Materials Management
- Stocking and Replenishing
- Project Management Abilities
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsTeam Building / Company RetreatsPersonal development programsCompany CultureCareer advancementPaid sick leaveAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales and customer service representative
Surjith Palanisamy
08.2023 - 01.2024
Business Professional People
Master of Science from Project Management
02.2023
Packing and Stock Assistant
Surjith Palanisamy
12.2019 - 07.2021
Muthayammal College of Engineering
Bachelor of Engineering from Mechanical Engineering
07.2016 - 04.2019
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