Surinder Kaur

• Responsible for the administration of EV Cargo's fleet of Motor vehicles.
• Maintain accurate records of vehicles, ensure compliance with Government rules and regulations, and file paperwork in support of this compliance as needed.
• Scheduling maintenance on vehicles
• Complying with driving regulations
• Preparing reports detailing the effectiveness of the fleet
• Raising PO and passing on to accounts for payment.

• Assisted with process of permits and notices to local authorities for the operational teams.
• Raising Highway Authority permits within legal timescales.
• Liaising with field teams, Highway Authorities, schedulers and Traffic Management companies to ensure required permit, updates and approvals are in place.
• Efficiently deal with any permit modification ensuring internal and external stakeholders are notified.
• Using SAP
• Interpreted blueprints accurately, building structures to exact specifications.
• Implemented safety codes and regulations to maintain site compliance and uphold safe working conditions.

• Conferred with customers to assess market fluctuations and correct account problems.
• Input transfer data into system and manually updated accounting and certificate records.
• Processed and verified all new account applications and documents.
• Delivered security certificates on behalf of companies to purchasing customers.

· Checking Invoice in order to determine whether information is correct.

· Checking Tariff details are correct for the shipment being imported

· Checking bank details are correct so that charges can be collected.

· Ensuring accurate rating of taxes and duties.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Handling all inventory of cleaning equipment, restocking when necessary.
• Providing Coshh updates for two buildings in Derby
• Ordering Stock

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Located lost parcels, often containing valuable items, coordinating with the wider internal team to track down and resolve.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• ·Handled complaints, offering efficient resolutions and escalating to seniors when appropriate.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Led safety training and toolbox talks
• Assisted the Senior Management team in business development discussions
• Ensured that the team met company objectives and requirements as outlines in the SLA with the client, keeping within strict budgets.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.

Started in Servicing bank accounts and promoting credit cards. Moved onto to Credit control and then onto Mortgage Underwriting.

• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.