Suresh kanikaraj Muniyandi
West Byfleet,Surrey
Summary
Emerging IT professional eager to contribute immediate value in support roles. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethic and history of self-motivated goal achievement. Fixx faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
1st line IT support
Logixx Ltd (Brooklands College)
Weybridge, Surrey
08.2022 - Current
- Configured and maintained internal lab, workstations and group policies for smooth operations.
- Provided technical support throughout development phases of new products.
- Participated in weekly department meetings to provide input on new and technical processes.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Responded to incidents on-site, providing precise time estimations and managing customer expectations.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
- Provided remote support for product functionality, maintenance and troubleshooting.
NOC Engineer
NTT DATA
Bangalore, India
03.2019 - 11.2021
- Worked as Level 1 Network support Engineer in Network Operations Centre team which provides Support to Australian.
- Act as the single point of contact (NOC) for clients (Based in Australia) to report & troubleshoot incidents, problems related to networking equipment at their premises.
- Ensure client’s call and request are promptly handled, recorded, follow-up and properly handed over to the subsequent shift with updates and according to the commitments stated.
- Create cases by logging details of incidents, problems and service requests completely and accurately.
- Provide first-level technical support and diagnosis to users for troubleshooting and resolution of cases according to SLA, via phone/email and remote assistance and perform necessary escalation to next level support as required.
- Monitoring the network and providing the first level troubleshooting on routers and switches.
- Prepare documentation to be included in knowledgebase to share any findings and knowledge with the team.
- Responsible for end to end event management till closure interacting and coordinating with other carrier providers when needed.
- Team raises suppressions for plan schedule outages to suppress the events and also logs service requests to deployment.
- Coordinating with the customer on new requirement and onsite team on the Network troubleshooting
- Responsible for Monitoring and Troubleshooting of 20000+ network devices spread across multiple sites in Australia.
- Coordination with various service providers for faster restoration of ISP links
Education
Bachelor of Commerce - Human Resource
Bangalore University
05.2007 - 06.2010
Skills
- End-user training
- Hardware maintenance
- Salesforce
- Diagnostic software
- Technical documentation
- Printer setup
- Software installation support
- Network monitoring
- Telephony systems
- Cabling and wiring
- Windows operating systems
- Windows server
- Driver configurations
Languages
English
Intermediate
Certification
- CCNA - Cisco Certified Network Associate
- Diploma in Computer hardware and Networking
Hobbies
Listening to Music
Playing cricket
Timeline
1st line IT support
Logixx Ltd (Brooklands College)
08.2022 - Current
NOC Engineer
NTT DATA
03.2019 - 11.2021
Bachelor of Commerce - Human Resource
Bangalore University
05.2007 - 06.2010
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