Suresh Pitchai
Croydon,Surrey
Summary
Experienced Programme Manager skilled in developing and delivering innovative solutions tailored to key business objectives. Client-focused with excellent relationship-building skills for constructive negotiations and communications. Confident leader, enabling programme success through multidisciplinary team coordination. Result driven professional with proven track record in increasing productivity, quality, SLA maintenance, value adds and customer satisfaction. Devised and managed the Engagements, Project Plan, CMT, Clarity and Change Records for the Projects/releases been involved. Managed team of 20+ for the last 10 years as Project Manager/Delivery Lead.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Delivery Lead / Programme Manager
Tata Consultancy Services (Lloyds Banking Group)
London, City of London
01.2015 - Current
- Managed project budgets and monitored programme expenses against delivered and realised programme benefits.
- Managed team of 20+ for last 3 years as Project Manager/Delivery Lead
- Delivered high value programs in challenging situations using AGILE methodology.
- Liaised between clients, stakeholders and community to improve communication and relations.
- Identified, assessed and planned programmes, managing dependencies and interfaces between projects.
- Managed customer and supplier relationships, building trust and confidence through open dialogue.
- Facilitated programme-level discussions and workshops to achieve clear direction on key issues and priorities.
- Assessed, formulated and proposed changes to ongoing programmes, providing strategic directions for clients and stakeholders.
- Resolved programme issues and initiated appropriate corrective action, maintaining programme integrity and quality.
- Aided senior leadership by collecting and analysing data, generating reports for continuous improvement or corrective action planning.
- Modernisation - Developed process of progressive modernisation to unlock and change agility and sustainable solutions.
- Build Cloud ready common services and reduce dependencies on legacy technology & process.
Devops,Functional and Automated Testing
Tata Consultancy Services (Lloyds Banking Group)
London, City of London
05.2010 - 12.2014
- Executed projects using Waterfall and Agile methodologies.
- Facilitated continuous workflow by creating and maintaining technical documentation, including system diagrams and operational procedures.
- Organised and managed workload through task management system, ensuring 100% on-time delivery of projects.
- Guaranteed customer satisfaction by participating in escalation on-call rotation.
- Led Agile team to meet and exceed project goals consistently.
- Scoped and deployed monitoring solutions, defining thresholds and escalations.
Education
Master of Science - Computer Science
SASTRA University
India 06.2004 - 04.2006
Bachelor of Science - Computer Science
SAAS College
India 06.2001 - 04.2004
Skills
- PSM II Acquired in 2023
- Prince 2 - Foundation Certified
- Project Management Plan - PMP Certified
- ITIL V3 Foundation Certification Certified
- ISTQB-BCS Certified Tester Foundation Level Certified
- Tools : IBM Clear Quest,HP Quality Centre,Rapid Deploy, Clear Case, Microsoft Visio, Microsoft Project, Clarity, AXIS, Service Now,CMT,Snowflake
- Domain : Banking - Incident Manager, Defect Manager,Tester,Build, Deployment and Configuration Manager, Project Manager(WPM) and E-E PM , Implementation and Release Manager ,Scrum Master, Run Service Lead programme management
- Management : Programme Manager/Delivery Lead , Implementation and Release Manager , Project Manager (WPM) , E-E Project Manager , Live Support Service Lead 6 Environments and Testing Manager
Timeline
Delivery Lead / Programme Manager
Tata Consultancy Services (Lloyds Banking Group)
01.2015 - Current
Devops,Functional and Automated Testing
Tata Consultancy Services (Lloyds Banking Group)
05.2010 - 12.2014
Master of Science - Computer Science
SASTRA University
06.2004 - 04.2006
Bachelor of Science - Computer Science
SAAS College
06.2001 - 04.2004