Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

SURESH MOUDH

London,UK

Summary

Highly motivated and accomplished Desktop Support Engineer with a master's degree in Cybersecurity. Demonstrated dedication and a track record of delivering results in providing comprehensive technical support across diverse industries. Proven expertise in troubleshooting and resolving complex hardware, software, and network issues, ensuring minimal downtime and optimal performance. Skilled in managing and configuring operating systems, deploying software updates, and maintaining a secure computing environment. Recognized for exceptional problem-solving abilities, strong communication skills, and a proactive approach to user support. Excel at managing multiple tasks simultaneously while consistently delivering high-quality service in fast-paced environments.

Overview

2
2
years of professional experience
5
5
Certification

Work History

Desktop Support Engineer

Unosis IT Solutions Pvt Ltd
02.2018 - 05.2020
  • Worked closely with IT teams as first-level technical support to end users in resolving hardware/software issues and connectivity of systems and servers..
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve users satisfaction.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Performing daily tasks by maintaining infrastructure like servers, desktops and laptops. Collaborating with senior levels when issues are out of hands and forwarding to system administrators.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
  • Offered assistance in implementing and developing training programs.
  • Generated reports to track performance and analyze trends.

Cybersecurity Internship

C-DAC
06.2016 - 07.2016
  • Mini project among top 10 by experts suggestion with title "Communication of client and server using OpenSSL" in providing security to application of client and server, with skills like generation of digital certificates, capturing the network packets with Wireshark.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Acquired the base of networking concepts, working with switches, routers, bus topology by connecting the systems in a local environment of an office.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Gained hands-on experience in various networking programs, increasing proficiency and expanding technical skill set.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Education

Masters in Cybersecurity - Computer Science

University of Hertfordshire(UH)
Hatfield, HRT
10.2021 - 02.2024

Computer Science Engineering - Computer Science

Mahatma Gandhi Institute of Technology(MGIT)
Hyderabad India
10.2013 - 03.2017

Skills

  • Incident Response
  • Digital Forensics
  • Network Security
  • Phishing Detection
  • Vulnerability Assessment
  • Threat Intelligence
  • SIEM management
  • Incident Response Management
  • Log Analysis
  • Penetration Testing
  • Data Encryption
  • Intrusion Detection
  • System Hardening
  • Two-Factor Authentication
  • Endpoint Protection
  • Social Engineering Prevention
  • Access Control
  • IoT Security
  • Disaster Recovery
  • Teamwork and Collaboration
  • Attention to Detail
  • Information Protection
  • Decision-Making
  • Analytical Thinking
  • Active Listening
  • Problem-solving abilities
  • Time management abilities

Certification

  • IBM Cybersecurity Analyst Professional Certificate
  • Cybersecurity Job Simulation by MasterCard (Forage)
  • Cisco Certified Network Associate by Udemy
  • Introduction to Cybersecurity domains by ISC2
  • Introduction to Cybersecurity by Simplilearn
  • CISSP by Simplilearn
  • Cybersecurity Internship Certificate by C-DAC Organisation

Hobbies and Interests

  • Interest in learning new tools and techniques related to the cyber areas.
  • Script kidding with the available source on the internet.
  • Passionate to participate in security awareness programs for knowing ground reality.
  • Highly inquisitive and creative working as a team and keen interest in details in analysing priority of urgency.

Timeline

Masters in Cybersecurity - Computer Science

University of Hertfordshire(UH)
10.2021 - 02.2024

Desktop Support Engineer

Unosis IT Solutions Pvt Ltd
02.2018 - 05.2020

Cybersecurity Internship

C-DAC
06.2016 - 07.2016

Computer Science Engineering - Computer Science

Mahatma Gandhi Institute of Technology(MGIT)
10.2013 - 03.2017

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