Suresh Kumar Retnasingham
Coventry City Council Community Warden
Birmingham,West Midlands
Summary
To assist in maintaining an appropriate level of security in respect of the Trust, with a view to protecting people and property and the prevention and detection of crime. Behalf of Birmingham City Council and Birmingham Metro Mayors Office proactive patrol and enforcement during commonwealth games. To work with partner agencies to make Birmingham safe to athletes and visitors to the games. Work Along Partner Agencies to promote and assist project servator. To assist in maintaining an appropriate level of security in respect of the Trust, with a view to protecting people and property and the prevention and detection of crime.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Matchday Security Officer
Aston Villa Football Club
Birmingham
08.2022 - Current
- Match day VIP Boxes and AFC Functions and asset protection security.
- CP duties when required
Shopping Center Security
Aston Services Group Ltd
West Bromwich
07.2022 - Current
- To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times.
- Be professional, pleasant, friendly, courteous and helpful at all times whilst carry out duties to the highest standard.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
- To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- To record/log all non-conformances and emergencies with the appropriate control room operatives.
- To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
- To liaise closely with statutory authorities, dealing with incidents and the provision of information.
- Ensure radio procedures are adhered to at all times.
- Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
Flexible Security Officer
University Hospitals of Derby and Burton NHS Foundation Trust
Birmingham
06.2022 - Current
- To assist in maintaining an appropriate level of security in respect of the Trust, with a view to protecting people and property and the prevention and detection of crime.
Bank Security Officer
Sandwell and West Birmingham Hospitals NHS Trust
Sandwell
08.2020 - Current
- As-and-when required at short notice to help with the shortfall of staffing levels.
- Working within the control room operating CCTV, answering telephone calls and operating the egress and access system.
- Attending to incidents to de-escalate violence and aggression.
- Regular patrols of the site to act as a visible deterrent.
- Locking up and unlocking duties of internal and external buildings on site.
- Dealing with car parking issues and assisting members of the public with methods of payments and any other discrepancies.
- As the Trust is now a smoke free Hospital Officers will assist in implementing the smoke free policy.
ASB ENFORCEMENT (Commonwealth Games 2022)
Waste Investigations Support and Enforcement
Birmingham
07.2022 - 08.2022
- To assist in maintaining an appropriate level of security in respect of the Trust, with a view to protecting people and property and the prevention and detection of crime.
- Behalf of Birmingham City Council and Birmingham Metro Mayors Office proactive patrol and enforcement during commonwealth games.
- To work with partner agencies to make Birmingham safe to athletes and visitors to the games.
Sandwell College Ambassador
Sandwell College
West Bromwich
02.2020 - 04.2022
- Sandwell College Ambassadors to work at the Central Campus promoting positive behaviour and attitudes in our learners.
- The college appoints people who can work with learners inside and outside of the college, the local community and the college stakeholders to ensure learners are safe and acting in a positive manner when moving between campus's and to the local transport hubs.
- College Ambassadors will be involved in patrolling between the campus's, the transport hubs and the outside social spaces, talking to learners and our neighbours and ensuring the college is a safe and welcome place to study.
Door Supervisor
All In Black Group
Birmingham
08.2020 - 11.2020
- Door Supervisor @ Add-Hoc Basis @thealchemist @botanist & @canalhouse.
- High End Bars & Restaurants in the Birmingham Area.
Head Of Security
Hennesseys Digbeth Birmingham
Birmingham
10.2018 - 09.2020
- In House Head of Security.
- Very skilled communicator.
- Liaise with all customers upon entry with a courteous smile and a hello.
- You will implement the company Door policy.
- Liaise with staff and management and agency Door supervisors.
Security Officer (Key Worker Covid19 Project)
SSGC Ltd
Birmingham
06.2020 - 08.2020
- Company Overview: SSGC Ltd is the leading innovator of Manned Guarding Services for the Private and Public Sector.
- COVID-19 Test Site Security
- The main responsibilities for this role are:
- Keeping the site secure and free from trouble.
- Checking and verifying site visitors identification.
- To monitor materials / products on site and prevent theft.
- To remain vigilant for threats including theft at all times and to offer assistance where necessary.
- To ensure all fire regulations are adhered to.
- To liaise with the police and local authorities and assist with relevant statements.
- To ensure your uniform and license is worn at all times on active duty.
- To ensure safety of the staff and visitors of the site at all times.
- To welcome & bid farewell to maintain good relations where possible, representing the site in a positive light.
- To adhere with company policy and comply with all relevant legislations and legal requirements.
- Keep traffic movement and safe practice.
- Keep in line with Social distancing measures.
- Keep high levels of personal hygiene.
- SSGC Ltd is the leading innovator of Manned Guarding Services for the Private and Public Sector.
Door Supervisor & SG (Part Time) Add-Hoc
SNSG Ltd
Birmingham
08.2018 - 07.2020
- Add-Hoc basis.
- Responsible for the safety and security of customers and staff in venues such as pubs, bars, nightclubs and other licensed premises or at public events.
- Spending most of their time at the premises' entrance, checking the suitability of people coming in.
- Also providing high value customer service to visitors to cocktail bars and clubs within night time economy.
- Also working in partnership with police, local authority and enforcement agencies.
Revenue Protection Inspector
National Express LTD
Birmingham, West Midlands
03.2018 - 03.2020
- Revenue Protection Inspector (RPIs) or Revenue Protection Officer (RPOs) is the job title given to staff who patrol different forms of public transport issuing penalty fares to passengers who travel without a valid ticket or without the correct ticket.
- Revenue Inspectors and Officers work at railway stations checking passengers' tickets as they board a Bus.
- Inspectors may begin an investigation if they believe a passenger is travelling with No ticket, an adult travelling on a child ticket or if the passenger has travelled beyond the destination printed on their ticket, with the intent to avoid their correct Bus fare.
- If the Revenue Inspector or Officer does not believe there was intent to avoid payment a Penalty Fare maybe issued.
- The Inspectors usually wear a uniform provided by their employer, but also work in civilian clothing.
Security Officer (Add-Hoc basis) Part Time
UK Protection Ltd
Birmingham
11.2018 - 04.2019
- Company Overview: UK Protection Ltd are the UK's leading luxury security provider.
- Very well presented and capable of working in a high value jewellery boutique environment.
- The nature of this role demands excellent customer service skills and good flexibility.
- UK Protection Ltd are the UK's leading luxury security provider.
Cluster Head Door Supervisor
Regency Security Group
West Midlands
07.2014 - 08.2018
- As a Cluster Head Door Supervisor would check the suitability of people who wanted to enter venues such as pubs, bars, nightclubs and other licensed premises.
- Would also look after the safety of the people inside the venue.
- If you're physically fit, enjoy working with people and looking after their safety, this could be the career for you.
Hotel Security
Hyatt Regency
Birmingham
04.2018 - 07.2018
- Hotel Security on Add-Hoc basis.
Loss Prevention Officer for Arcadia Group Retail Department Stores
CIS Security Limited
Birmingham, West Midlands
06.2016 - 02.2018
- TUPE transfer from AXIS Security.
- Response Officer for Loss Prevention within West Midlands area Arcadia Group Retail Stores, OUTFIT and TOPSHOP.
Loss Prevention for ZARA Fashion Stores and Arcadia Group Stores
Axis Security Services
Birmingham, West Midlands
06.2016 - 12.2016
- Role Purpose: To protect staff and customers from acts of intimidation or violence.
- Ensure the client's premises and property are protected from criminal activity through loss prevention.
- Provide a high standard of customer service, thus maintaining the good reputation of Axis Security.
P/T Security Officer (Add-Hoc Basis) Casual
Olympian Security Services Limited
West Midlands
04.2015 - 12.2016
- I am employed as a part time Security Officer on ad-hoc basis to cover duties.
- Within Hospitals, Shopping Centres, Corporate Sites, Factories and Retail Department Stores.
- My main reason for working, within these fields is to widen my knowledge different fields within security guarding industry.
- Also helps me to keep up within current legislations set by SIA, Home Office, NHS and ACPO in to partnership working practise.
P/T Door Supervisor
Professional Security
Birmingham
04.2015 - 12.2016
- Part Time Door Supervisor. (Add-Hoc Basis)
- DUTIES WILL INCLUDE: Checking ID's, Searching, Controlling crowds and queues.
- Ensuring staff and public safety, Liaising with local Police, Patrolling throughout the site.
- Assisting vulnerable persons. Dealing with and logging incidents as they occur throughout the shift.
Loss Prevention Officer
Squad Security, Inc.
Birmingham
09.2016 - 10.2016
- Loss Prevention and Security within APPLE STORES Birmingham UK. (Add-Hoc Basis).
Add-Hoc Basis Loss Prevention for Selfridges, New Look, Carlsberg, M&S Stores & Nike
Securitas UK
Birmingham
10.2015 - 10.2016
- As a Retail Security Officer add-hoc basis your specific role is to provide general security and perform the following duties:
- To provide a safe and secure shopping experience through regular store patrols.
- To be able to detain and deter shoplifters in line with ASCONE.
- To be a visible presence on the customers shop floor at all times.
- To provide a safe and secure workplace for all staff.
- To be able to deliver world class customer service.
- To be smart and punctual.
- To have the ability to think on your feet.
Loss Prevention Officer
Oltec Group Facilities Management
Birmingham
08.2016 - 09.2016
- Loss Prevention at House of Fraser Birmingham UK.
Area Loss Prevention Officer
Next Ltd
Birmingham
12.2013 - 10.2015
- Area Loss Prevention Officer (management graded) for 7 stores, within Birmingham area.
- Retail loss prevention specialists help retail businesses prevent and reduce merchandise loss using procedures and systems designed to safeguard assets.
P/T Loss Prevention Officer (Ad-Hoc basis) Casual
Forever 21
Birmingham, West Midlands
01.2015 - 04.2015
- Loss prevention officers are part of the security team at Forever 21 provided by Rock Security Services company.
- They are not usually uniformed guards who patrol the store or watch a particular entrance.
- Instead, they work in the back office monitoring video footage from surveillance cameras or walk the store in plain clothes, keeping an eye on shoppers.
Close Protection/Door Supervisor
Phoenix-Eye Ltd
West Midlands
11.2013 - 12.2014
- Door Supervisor, required to meet & greet customers, control entry and exiting crowds, to keep and maintain behavior that is antisocial or harmful to others around you.
- Controlling the access and egress of all customers attending the venue.
- Carrying out dynamic risk assessments, constantly, to maintain a high level of health and safety for both staff and customers.
Part Time Door Supervisor. (Ad-Hoc basis) Casual
Alpha Services
Birmingham
08.2013 - 10.2014
- The roles and responsibilities of our Door Supervisors include:
- To assist management in the smooth running and operation of the premises.
- Control ingress and egress of the premises and all exits.
- To conduct searches in accordance with the premises search policy.
- To ensure that patrons have an enjoyable experience within a safe environment.
Store Detective/Retail Security officer
Advantage One Security
West Midlands
08.2013 - 12.2013
- Retail Uniformed Security Officers provided by Advantage One are professional and well trained, with our own bespoke training packs.
- This supports and enhances the training they receive as part of the SIA licence process.
Door Supervisor In-House
The Glee Club
11.2011 - 08.2013
Door Supervisor
Leisuresec PLC
Birmingham
Education
5 GCE O Levels and 2 GCE A Levels - Public School
The Royal School Wolverhampton
07.1984
Skills
- Police
- Employment Law
- HR Policies
Certification
- World Association of Professional Investigators
- International Association of Counter Terrorism & Security Professionals
- National Association for Healthcare Security (NAHS)
- International Police Association
- Chartered Institute Of Journalist
Languages
Tamil
Timeline
Matchday Security Officer
Aston Villa Football Club
08.2022 - Current
Shopping Center Security
Aston Services Group Ltd
07.2022 - Current
ASB ENFORCEMENT (Commonwealth Games 2022)
Waste Investigations Support and Enforcement
07.2022 - 08.2022
Flexible Security Officer
University Hospitals of Derby and Burton NHS Foundation Trust
06.2022 - Current
Bank Security Officer
Sandwell and West Birmingham Hospitals NHS Trust
08.2020 - Current
Door Supervisor
All In Black Group
08.2020 - 11.2020
Security Officer (Key Worker Covid19 Project)
SSGC Ltd
06.2020 - 08.2020
Sandwell College Ambassador
Sandwell College
02.2020 - 04.2022
Security Officer (Add-Hoc basis) Part Time
UK Protection Ltd
11.2018 - 04.2019
Head Of Security
Hennesseys Digbeth Birmingham
10.2018 - 09.2020
Door Supervisor & SG (Part Time) Add-Hoc
SNSG Ltd
08.2018 - 07.2020
Hotel Security
Hyatt Regency
04.2018 - 07.2018
Revenue Protection Inspector
National Express LTD
03.2018 - 03.2020
Loss Prevention Officer
Squad Security, Inc.
09.2016 - 10.2016
Loss Prevention Officer
Oltec Group Facilities Management
08.2016 - 09.2016
Loss Prevention Officer for Arcadia Group Retail Department Stores
CIS Security Limited
06.2016 - 02.2018
Loss Prevention for ZARA Fashion Stores and Arcadia Group Stores
Axis Security Services
06.2016 - 12.2016
Add-Hoc Basis Loss Prevention for Selfridges, New Look, Carlsberg, M&S Stores & Nike
Securitas UK
10.2015 - 10.2016
P/T Security Officer (Add-Hoc Basis) Casual
Olympian Security Services Limited
04.2015 - 12.2016
P/T Door Supervisor
Professional Security
04.2015 - 12.2016
P/T Loss Prevention Officer (Ad-Hoc basis) Casual
Forever 21
01.2015 - 04.2015
Cluster Head Door Supervisor
Regency Security Group
07.2014 - 08.2018
Area Loss Prevention Officer
Next Ltd
12.2013 - 10.2015
Close Protection/Door Supervisor
Phoenix-Eye Ltd
11.2013 - 12.2014
Part Time Door Supervisor. (Ad-Hoc basis) Casual
Alpha Services
08.2013 - 10.2014
Store Detective/Retail Security officer
Advantage One Security
08.2013 - 12.2013
Door Supervisor In-House
The Glee Club
11.2011 - 08.2013
Door Supervisor
Leisuresec PLC
5 GCE O Levels and 2 GCE A Levels - Public School
The Royal School Wolverhampton
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