Surendra Chand
Pithoragarh ,India
Summary
Hospitality professional with extensive experience in food and beverage operations, particularly in cruise environments. Recognised for leadership in maintaining high public health standards and delivering exceptional guest experiences. Demonstrates strong communication skills and a commitment to team development and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Lead F&B Professional /Assistant Waiter/Lead Waiter
P&O Cruises
South Hampton , United Kingdom
2022.06 - Current
- Assisted in operations to improve guest experiences for over 80 international guests per shift.
- Recommended for promotion to 'waiter' rank through consistent performance and high satisfaction ratings.
- Supported new crew members in understanding safety and sanitation standards while mentoring on hygiene practices.
Senior Food and Beverage Executive
The Westin Goa India
Goa, India
2021.09 - 2022.02
- Achieved operational excellence through meticulous management of daily restaurant functions and staff workflows, ensuring adherence to global brand standards.
- Enhanced cost-effectiveness by streamlining inventory management and stock-taking processes, resulting in reduced wastage and breakages.
- Maintained high brand reputation and guest satisfaction scores through effective resolution of complex guest concerns.
- Elevated service quality by implementing comprehensive training sessions for new employees on upscale service standards and safety protocols.
Food and Beverage Executive
J W Marriott
Pune, India
2019.05 - 2020.08
- Delivered seamless service flow by effectively managing diverse team of 32 members.
- Achieved compliance with brand service standards through rigorous hygiene and safety audits.
- Cultivated lasting relationships with premium guests by consistently providing exceptional dining experiences.
- Won star performer of year2020
Guest Service Associate
J W Marriott
Pune, India
2017.02 - 2019.05
- Provided attentive 5-star table service to guests.
- Received commendations for professional demeanour and detail orientation.
- Assisted management team during busy periods with guest seating and reservations.
Industrial Exposure Trainee
The Westin Hotel
Pune, India
2016.02 - 2016.07
- Conduct interactive training sessions to improve efficiency in high-volume service and HR operations.
- Utilising industry-standard techniques and methodologies.
Education
Bachelors in Hospitality Mangement - Hospitality Management
Amrapali University
Nainital2017
Certification
- WSET Level2 Awards in Wines.
- Rioja Wine Certification.
- Food and Beverage Management by coursera
- Food Safety Management and HACCP
- Hotel Distribution Management by Coursera
- Completed Executive Development Program From J W Marriott Pune (2018-19).
Documents
Valid passport
Valid CDC and SID
Valid STCW Basic training
Valid crowd management certificate
Valid PEME Medical fitness certificate
Timeline
Lead F&B Professional /Assistant Waiter/Lead Waiter
P&O Cruises
2022.06 - Current
Senior Food and Beverage Executive
The Westin Goa India
2021.09 - 2022.02
Food and Beverage Executive
J W Marriott
2019.05 - 2020.08
Guest Service Associate
J W Marriott
2017.02 - 2019.05
Industrial Exposure Trainee
The Westin Hotel
2016.02 - 2016.07
Bachelors in Hospitality Mangement - Hospitality Management
Amrapali University