Dipendra Kushwah
Brighton,East Sussex
Summary
Strategic product and transformation leader with a proven record of delivering enterprise-scale impact across global payments and digital platforms. Experienced in leading multi-year migrations, $2M+ tech investments, and analytics transformation across markets. Skilled in executive stakeholder engagement, governance ownership, and cross-functional leadership. Known for stepping into leadership roles, driving outcomes, and enabling scalable, data-driven decisions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work history
Senior Manager, Digital Platforms and Experiences
American Express
Brighton, United Kingdom
12 2024 - Current
- Expanded Korea loyalty solution, onboarding 4 new bank partner issuers to drive spend and strengthen issuer partnerships.
- Leading loyalty integration for a newly signed strategic issuer in a high-growth market.
- Driving global tech investment strategy, managing $2M+ in funding across initiatives to maximise ROI.
- Leading issuer migration to POA platform with multi-year transformation and prioritisation.
- Owning governance and compliance across 10+ products, ensuring regulatory and risk alignment.
- Streamlining analytics delivery across regions, enabling centralised reporting and faster decisions.
- Driving financial oversight and vendor partnerships to optimise spend and enhance platform resilience.
- Leading executive-level communication, aligning central and regional leaders through structured governance updates.
- Providing leadership cover, ensuring continuity across strategy and execution.
- Led colleague engagement initiatives, including team-wide knowledge sessions and career development events.
Senior Manager - Digital Product Management
American Express
Burgess Hill, UK
02 2022 - 11.2024
- Led product strategy for cross-border payments, delivering FIS-integrated launches that exceeded revenue goals.
- Positioned Global Pay as an API-first solution through market discovery and senior alignment.
- Delivered API integration with Buyer-Initiated Payments, unlocking $5B+ in annual volume.
- Drove platform development across FIS systems and FX integrations to scale institutional payments.
- Managed $1.4M+ budget with accurate forecasting and ROI-focused allocation.
- Led and coached 6 analysts, ensuring delivery and performance.
- Built strong vendor and stakeholder partnerships to align on priorities and resolve issues.
- Owned agile execution, managing backlog, sprints, and milestones.
Project Manager (Salesforce - SaaS)
Atlantic Technologies
Brighton, UK
08 2021 - 02 2022
- Spearheaded Agile delivery of Salesforce SaaS projects with C-suite collaboration.
- Managed budgets and resources to drive efficiency and results.
- Mitigated risks and maintained schedules through structured planning.
- Built strong client relationships to ensure satisfaction and retention.
- Identified growth opportunities and led process improvements.
- Developed client-centric solutions aligned with business needs.
- Defined clear requirements and user stories to guide delivery.
Senior Project Manager (Salesforce - SaaS)
Atos Syntel Europe Ltd
Brighton, UK
07 2016 - 08 2021
- Managed global team operations across 21 markets, supporting 2,300+ users in marketing and approvals.
- Managed project budgets and resources across technical workstream's.
- Gathered client requirements and defined user stories.
- Oversaw license and security compliance for Salesforce platforms.
- Collaborated on architecture planning with cross-functional teams.
- Delivered dashboards and insights using Einstein Analytics.
- Mentored team to improve UX delivery and solution quality.
- Integrated customer feedback to refine platform performance.
Project Manager (Credit Cards & Payments)
Syntel Ltd
Mumbai, India
03 2012 - 06 2016
- Built and led a 60-member team for Testing CoE and Business Ops Support squad.
- Directed finance ops projects across account receivables and account payables, improving process efficiency.
- Led performance reviews and coaching to strengthen team capability.
- Developed training programs to up-skill and grow operational talent.
- Defined team goals aligned with strategic business priorities.
- Implemented SLAs and KPIs to drive delivery performance and accountability.
- Fostered a collaborative, inclusive culture focused on continuous improvement.
Business Systems Analyst (Credit Cards & Payments)
Syntel Ltd
Mumbai (India) / Phoenix (US), India
06 2006 - 12 2015
- Led ezeClick payment wallet launch, owning business analysis, test management and EMV 3D integration with partners.
- Delivered API integrations with digital partners (Facebook, Twitter, TripAdvisor, etc.).
- Scaled global loyalty campaigns, expanding reach and engagement.
- Built behaviour-based loyalty and marketing framework for targeted strategy execution.
Education
Bachelors of Engineering -
Maharana Pratap College of Technology (India)
Master of Science (MSc) - Artificial Intelligence
University of Liverpool
10/2024 -
Skills
- Leadership & Stakeholder Management – Team development, mentoring, cross-functional collaboration
- Strategic Execution – Planning, operations, resource optimisation, project delivery
- Analytical & Technical – Problem-solving, process automation, EMV protocols, data-driven decisions
- Communication – Executive reporting, interpersonal influence, conflict resolution
- Tools & Technology – MS Office Suite, Salesforce, Agile practices, Generative AI awareness
Certification
- Harvard Leadership Edge: Developing Your Personal Presence Sharpen the Art of Influence
- Certified Scrum Master
- Certified Product Owner
- Certified Salesforce Administrator
Hobbies
- Long-distance running
- Adventure Sports
- Exploring disruptive payment methods
Timeline
Senior Manager, Digital Platforms and Experiences
American Express
12 2024 - Current
Senior Manager - Digital Product Management
American Express
02 2022 - 11.2024
Project Manager (Salesforce - SaaS)
Atlantic Technologies
08 2021 - 02 2022
Senior Project Manager (Salesforce - SaaS)
Atos Syntel Europe Ltd
07 2016 - 08 2021
Project Manager (Credit Cards & Payments)
Syntel Ltd
03 2012 - 06 2016
Business Systems Analyst (Credit Cards & Payments)
Syntel Ltd
06 2006 - 12 2015
Bachelors of Engineering -
Maharana Pratap College of Technology (India)
Master of Science (MSc) - Artificial Intelligence
University of Liverpool
10/2024 -
Similar Profiles
Jessica Shields MinterJessica Shields Minter
Platinum Customer Service at American ExpressPlatinum Customer Service at American Express
Siddharth BishtSiddharth Bisht
Manager - Data Science at American ExpressManager - Data Science at American Express
Nitin ThapaNitin Thapa
Underwriting Credit Specialist at American ExpressUnderwriting Credit Specialist at American Express
ALBERTO PAULINOALBERTO PAULINO
Small Business Sales Consultant at American ExpressSmall Business Sales Consultant at American Express
Kirolos ShenodaKirolos Shenoda
Sunday school teacher at St Mary & St Abraam Coptic Orthodox ChurchSunday school teacher at St Mary & St Abraam Coptic Orthodox Church