Surbhi Mehta

• Addressed customer inquiries and resolved issues promptly related to cash invoice
• Exceptional communication, presentation and problem solving skills.
• Improved customer satisfaction ratings through responsive query resolution.
• Prepared letters, information sheets and order documentation and distributed to clients.

• In depth knowledge of customer service principles and practices
• Replenished stock and processed deliveries to maximise product availability.
• Handled high volume calls to address customer inquiries and concerns.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Effectively managed time to handle multiple customer inquiries simultaneously.
• Provided professional and helpful support to new and existing clients.
• Escalated complex issues quickly to supervisors to avoid lost revenue.
• Collected and analyzed customer feedback to identify areas for improvement.

Percentage: 72

• Graduated with Distinction