Surakshya Kandel
Poplar,GB
Summary
Accomplished professional with expertise in financial reporting, bookkeeping, and account reconciliation. Demonstrates strong customer service and communication skills, complemented by proficiency in MS Excel, QuickBooks, and Medallia. Proven track record in team leadership and event planning, with a focus on time management and multitasking. Experienced in F&B operations and marketing and sales strategies. Multilingual capabilities enhance adaptability across diverse environments. Career goals include leveraging accounting knowledge to drive organisational success through innovative solutions.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work history
Customer Service Associate
Florattica – Canopy by Hilton
London
01.2024 - 06.2025
- Delivered high-quality service in a luxury hospitality environment
- Resolved customer concerns, ensuring optimal guest satisfaction
- Awarded “Epic of the Month” for outstanding performance
Customer Service
InterContinental Hotel (ICO2)
London
01.2023 - 01.2024
- Provided excellent bar service in a high-end hospitality environment
- Handled drink preparation, guest interactions, and order management
- Recognised as “Medallia Star of the Month” and awarded Best Employee for outstanding service
Junior Accountant (Intern)
Modern Furniture Udyog
Pokhara
01.2022 - 07.2022
- Assisted in maintaining ledgers, bank reconciliations, and financial reporting
- Supported payroll preparation, tax filing, and accounts receivable/payable
- Developed a strong foundation in accounting software and documentation
Education
BSc - Accounting and Finance
BPP University
Foundation Level – Chartered Accountancy (CAP-I) - undefined
Institute of Chartered Accountants of Nepal (ICAN)
Skills
- Financial Reporting & Bookkeeping
- Account Reconciliation
- Customer Service & Communication
- MS Excel
- QuickBooks
- Team Leadership & Event Planning
- Time Management & Multitasking
- F&B operations
- Marketing and sales experience
- Microsoft excel
- Multilingual
- Accounting
Custom
- Epic of the Month, Canopy by Hilton
- Medallia Star of the Month, InterContinental Hotel
- Best Employee at both Hilton and InterContinental properties
Languages
English
Fluent
References
References available upon request.
Timeline
Customer Service Associate
Florattica – Canopy by Hilton
01.2024 - 06.2025
Customer Service
InterContinental Hotel (ICO2)
01.2023 - 01.2024
Junior Accountant (Intern)
Modern Furniture Udyog
01.2022 - 07.2022
Foundation Level – Chartered Accountancy (CAP-I) - undefined
Institute of Chartered Accountants of Nepal (ICAN)
BSc - Accounting and Finance
BPP University