Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suraj Skanda Ramesh

Sheffield,SHF

Summary

Dedicated Business Intelligence Developer with 2+ years of experience in identifying problem areas within business data streams, designing, and managing BI and analytical solutions that turn raw data into meaningful data. Having handy experience with receiving and monitoring data from multiple data streams, including MSSQL, SSIS, SSRS data sources. Profound knowledge of industry-specific data such as Transportation, Retail, and Telecommunication. Experienced in working in different environments such as Development, UAT, and Production.

Overview

6
6
years of professional experience

Work History

Energy Specialist

Suraj
02.2024 - Current
  • An enthusiast for providing outstanding customer service
  • Aggressive and eager to tackle challenging issues
  • Support with invoicing, answered questions about refunds, and processed payments quickly and accurately while maintaining accuracy and compliance with financial policies.
  • Proficient in explaining customer with their usage and billing and calculating the unit rates, Taking the monthly meter reading and issuing the bills.
  • Proved skilled in back billing and estimating the units and clearly explaining it to the customers.
  • Successful in getting the customer on the right and best benefited tariff with 100% compliance
  • Excellent experience in sales of smart meter and explaining and making sure covered all the points.



Customer Advisor for JD Sports

CA
12.2022 - 09.2023
  • Demonstrated exceptional customer service skills by effectively resolving a high volume of customer queries, ensuring customer satisfaction and building strong customer relationships.
  • Provided comprehensive product or service information to customers, showcasing a deep understanding of the offerings and addressing customer needs and concerns.
  • Assisted with billing, refund inquiries and e ciently processed payments, ensuring accuracy and adherence to financial processes and procedures.
  • Troubleshot technical issues and provided basic technical support, resolving common problems and escalating complex issues to the appropriate departments for timely resolution.
  • Maintained meticulous records of calls and interactions with customers, contributing to accurate documentation and effective follow-up actions.
  • Adhered to company policies and procedures for phone etiquette, security, and privacy, ensuring compliance and safeguarding customer information.

Trainee Design Engineer

Mechanical Engineering
07.2018 - 01.2021
  • An accomplished Design Engineer trainee with over 2 years of experience in Design, drafting, • production, testing, safety check, and project planning execution.
  • Dexterity includes developing the test procedure and running the gearbox using the software • called roborun plus at a different speed (RPM) and validation plan using a test stand.
  • Planning, preparing, and managing multiple project plans, performing verification test activities, • and developing verification test strategies.
  • Wrote clear, well organized, and most efficient transactions in SQL.
  • Modified properties of SQL Server and Database to do Performance Tuning.
  • Performed Extracting and Transforming, Load (ETL) to pull and modify data from different sources such as Flat files, Excel files, CSV files to SQL Server Database.
  • · Build rock-solid reports and user-friendly data visualizations using SQL Server Reporting Services and Power-BI.
  • · Created templates for frequently reporting requests to improve productivity.
  • · Skilled at generating drill-down reports, fixed headers for reports using Power BI report builder.
  • Strong communication skills, analytical skills, and a thorough understanding of product • development.

Education

Master of Science - Automation Control And Robotics

Sheffield Hallam University
Sheffield, United Kingdom
11.2022

Bachelor of Science - Mechanical Engineering

New Horizon College Of Engineering
Bengaluru, India
06.2018

Skills

  • Databases Tools: SQL Enterprise Manager, Query Analyzer, SQL Server Management Studio, Business Intelligence Development Studio, SQL Profiler, SQL Server Analysis Service (SSAS)
  • Data Warehousing & BI: SQL Server Business Intelligence Studio (SSIS, SSRS, SSAS, DTS)
  • Cloud Computing Services: Oracle SQL, Phyton
  • Reporting/Visualization tools: Power-BI, Tableau
  • ETL & Reporting: Data Transformation Services – Export/Import, SSIS, Informatica power center 9x,8x, Excel, Power BI, Tableau
  • Operating Systems: Windows XP/Vista, Windows 7/8/10/11, VM, UNIX (Solaris, Sun/OS, Linux)
  • Others: MS Office, Adobe Products, UI/UX tools, and Web Frameworks

Timeline

Energy Specialist

Suraj
02.2024 - Current

Customer Advisor for JD Sports

CA
12.2022 - 09.2023

Trainee Design Engineer

Mechanical Engineering
07.2018 - 01.2021

Master of Science - Automation Control And Robotics

Sheffield Hallam University

Bachelor of Science - Mechanical Engineering

New Horizon College Of Engineering

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Suraj Skanda Ramesh