Suraj Shrestha
Kent,UK
Summary
Experienced IT specialist with expertise in managing computer networks, Microsoft 365 services, and Active Directory. Passionate about ensuring smooth operations, providing top-notch user support, and staying up-to-date with emerging technologies.
Overview
3
3
years of professional experience
Work History
IT Support Specialist (Remote)
Delta IT
Dallas, USA
03.2021 - Current
- Provided Network Connectivity support for internet,network devices and vpn conneciton.
- Installed, configured and troubleshooted window OS,Microsoft Office, Outlook,Onedrive and Teams.
- Supported Mac Os user and managed mobile devices.
- Supported about 12 dedicated customers daily with IT-related issues.
- Provided remote assistance to end users using TeamVeiwer, QuickAssits for seamless support.
- Managed Active Directory user accounts, password reset using powershell.
- Delegated mailbox to new user and migrated mailboxes using Exchange management shell.
- Assigned and managed 500 microsoft 365 E3 and E5 licenses and end users support.
- Conducted Imaging and deployment of desktop and laptops.
- Configured 100 phone numbers in Microsoft Teams and managed Microsoft Teams meeting ensuring seamless communication.
Education
Bachelor of Science - Information Technology
Collage of Information Technology & Engineering
Nepal06-2007
Skills
- Basic experience in Router configuration (Sonicwall, Arista, Cisco)
- Experienced in Networking LAN,WAN,DHCP server,DNS server ,VPN
- Experienced in Active Directory (users and computer management, Group policy)
- Experienced in Network Drives
- Experienced in Exchange management(user and mailbox management, database,transport rules)
- Experienced in Remote supports tool (RDP, team viewer, QuickAssist)
- Experienced in managing Microsoft 365 Services and Applications(microsoft Teams onedrive , sharepoint, office 365, outlook)
- Experienced in Basic powershell management(Active Directory, Exchange)
- Experienced in Imaging and Autopilot Deployment
- Experienced in End user Support (Troubleshooting and configuration on Network connectivity
- Experienced in Supporting MACOS user and Mobile device management
- Experienced in Managing Teams VOIP
- Basic Experience in Virtualization (Hyper -V and VMware)
Timeline
IT Support Specialist (Remote)
Delta IT
03.2021 - Current
Bachelor of Science - Information Technology
Collage of Information Technology & Engineering
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