Suraj Dey

Dedicated sales partner at John Lewis and Partners with 1 year and 10 months of experience in enhancing customer experience in a high-volume and well renowned retail setting.

• Received excellent customer service feedback from satisfied customers that were then recorded and feed back to management
• Trained and mentored new sales partners, enhancing team productivity and customer service quality.
• Applied positive customer service approach to increase satisfaction levels.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Drove sales through strategic product showcasing and upselling, promoting loyalty programs and special offers to diverse customers
• Fostered teamwork by attending meetings, sharing ideas, and providing coverage during staff shortages, ensuring seamless store operations

• Improved customer service by efficiently handling queries and complaints.
• Assisted customers with product selection for optimal satisfaction.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Conducted daily inventory checks to manage stock levels accurately.
• Collaborated effectively with team members to meet sales targets.
• Utilised excellent communication skills to provide detailed product information.
• Demonstrated products effectively leading to increased sales conversions.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Offered personalised shopping advice to enhance customer experiences.

• Improved customer service by efficiently handling queries and complaints.
• Assisted customers with product selection for optimal satisfaction.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Offered personalised shopping advice to enhance customer experiences.