SURAJ CHAUHAN
Ulhasnagar ,India
Summary
Profound knowledge about hospitality management. Ability to connect with the customers. To Work in an organization in which I can improve my professional skills and experience and to understand new things.
Work history
Guest Service Agent
Hilton shilim Estate and Retreat
Lonavala , India
04 2024 - Current
- Greeted guests warmly and professionally for positive first impressions.
- Registered guest information on database to maintain accuracy.
- Delivered first class customer care through polite, professional service.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Guest Service Associate
The Zuri White Sand Resort And Casino
Goa, India
03 2023 - 02 2024
- Receive, greet, and seat guests.
- Present wine-lists and menu cards and take orders
- Take accurate food and drinks orders, using a pos ordering,(MICROS)software order slips or by memorization.
- Serve food and beverage by the standards of the restaurant.
- Stock the sideboard with proprietary sauces, jams, salt and pepper, butter dishes, linen, and other service ware(post allocation)
Hotel Trainee
RIU LE MORNE Resort
Le morne, Mauritius
12 2018 - 05 2019
- Greeting Guests and taking drink and food orders.
- Staying attentive to the needs of guests in the dining area such as drinkrefills.
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
- Ensure that continued service is managed during the course of the meal.
- To make a setup for Breakfast, lunch and dinner.
- Change table cloths and clear dishes and flatware.
Education
BSC - Hospitality
GPA: 65
Higher Secondary Certificate - Commerce 65%
Secondary School Examination 60%
Skills
- Good communication skills
- The ability to work well as part of a team
- Self-confident to handle work pressure
- Confident in work
- Creativity and Originality
- A warm and open personality
- Flexible to Perform any work
Additional Information
- Handling night shift operation.
- Preparing for breakfast such as (buffet tag,coffee machine cleaning,bottle clorination,food pickup)
- Cash handover to security.
- Bill Settlement /Closing.
Languages
Hindi
Native
English
Upper intermediate
Marathi
Elementary
Timeline
Guest Service Agent - Hilton shilim Estate and Retreat
04 2024 - Current
Guest Service Associate - The Zuri White Sand Resort And Casino
03 2023 - 02 2024
Hotel Trainee - RIU LE MORNE Resort
12 2018 - 05 2019
Arun Muchhala International College of Hotel Management - BSC, Hospitality
PET OXFORD Jr. College of Art, Commerce and Science - Higher Secondary Certificate , Commerce 65%
Shri Guru Gobind High School - , Secondary School Examination 60%