Summary
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
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Surafiel Gebrihiwot

London,Lambeth

Summary

High-energy equipped with strong conflict resolution and problem-solving skills. Monitors guest requests and escalates critical challenges for swift resolution. Utilises superior schedule management skills to address high-volume reservations. Driven individual offers strong attention to detail and superior organisational skills. Works collaboratively with team members to meet goals and resolves challenges with sound judgment and reasoned thinking. Upbeat student motivated to support hospitality operations with great communication and time-management skills. Offers history of on-time task completion and success in autonomous roles. Utilises critical thinking and resourceful problem-solving to address challenges. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Work history

Waiter

Duckem Ethiopian restaurant
London, Lambeth
2023.09 - 2024.01
  • Completed housekeeping duties to maintain clean and orderly Front Of House (FOH) spaces.
  • Remained flexible to change shift patterns and cover absences with minimal notice.
  • Suggested restaurants tailored to guest preferences.
  • Served food and beverages, going the extra mile to deliver personalised customer service.
  • Elevated guest experience by going the extra mile to cater to additional requests.
  • Processed and provided clear, accurate receipts for guest payments.
  • Organised guest transport to support smooth airport transfers.
  • Provided local attraction and event information for enhanced hotel stays.
  • Created warm, friendly atmosphere through positive guest interactions.
  • Welcomed and greeted guests on arrival, building rapport with regular customers to personalise service.
  • Successfully delivered on tasks within tight deadlines.
  • Operated machinery to achieve targets while following regulations.
  • Handled chemicals and waste in line with COSHH regulations.
  • Stayed current on processes and procedures to offer relevant assistance.

Education

A-Levels - Business

Harris
London
09.2023

Skills

  • Guest services
  • Payment processing
  • Administrative skills
  • Accurate cash handling
  • Group services
  • Programme development
  • Marketing
  • Customer-focused
  • Team building
  • Leadership
  • Communication skills
  • Social media marketing

Languages

A
Beginner
A1

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Waiter

Duckem Ethiopian restaurant
2023.09 - 2024.01

A-Levels - Business

Harris
Surafiel Gebrihiwot