Surafah Mutesi
Office Assistant Secretary
London,BEN
Summary
Experienced admin/office manager with over four years of experience in the administration industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
21
21
years of post-secondary education
6
6
Certifications
Work History
Office Assistant Secretary
CBRE
London
08.2019 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Adhered to social distancing protocols and wore mask or face shield.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Created plans and communicated deadlines to complete projects on time.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Head Bartender
Green King - The Shepperd's Tavern
London
12.2018 - 08.2019
- Used coordination and planning skills to achieve results according to schedule.
- Mentored team members and coached on procedures and productivity strategies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Consulted with managers to organize special events and promotions.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Built relationships with vendors to manage orders and negotiate costs.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Set up glassware, liquor and other necessary supplies for special events.
- Taught employees bar sales techniques, resulting in higher profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Served high customer volumes during special events, nights and weekends.
Admin, Supervisor/ Acting Operations Manager
Trigen Craton - Bayelsa Diagnostic Centre
Bayelsa
07.2016 - 07.2018
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Tracked and prepared quarterly reports to present to leadership.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified individual employee's unique work styles and adapted management methods.
- Collected, validated and distributed information to employees.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Streamlined operations to improve process efficiency.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Prepared, calibrated and monitored production levels to achieve targets.
- Coordinated with human resources department to handle payroll and personnel databases.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Interviewed, hired and trained new employees for production positions.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored expenditures to mitigate risk of overages.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Achieved results by working with staff to meet established targets.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Targeted new customers to grow geographic reach and increase revenue.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Generated reports to suggest corrective actions and process improvements.
- Monitored workflow to improve employee time management and increase productivity.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained personnel records and updated internal databases to support document management.
- Worked with management team to implement proper division of responsibilities.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Managed 45 staff which included doctors, nurses and radiologists
Office Manager
Milk and Honey WLA
Los Angeles
09.2013 - 01.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts and generated reports for company database.
- Coordinated special projects and managed schedules.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Prepared meeting rooms and materials and recorded important information.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Managed office operations while scheduling appointments for department managers.
- Delivered performance reviews, recommending additional training or advancements.
- Compared vendor prices and negotiated for optimal savings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Sourced vendors for special project needs and negotiated contracts.
Assistant Manager
Topshop
London
09.2008 - 03.2013
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Developed strategy to increase sales and drive profits.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Monitored security to protect employees, customers and property.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Compiled financial data to comply with budget.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
Education
BTEC National Diploma in Crae - Care
Henley College
Coventry 09.2003 - 07.2022
G.C.S.E's - G.C.S.E's
Sidney Stringer Community Technology College
Coventry 09.2002 - 09.2004
Skills
Back office
MS Office
Office administration
Microsoft Office usage
Office procedures
Office support (phones, faxing, filing)
Office management experience
Certification
Certificate of Higher Education in Introduction to Business Management | Kings College London
Timeline
Certificate of Higher Education in Introduction to Business Management | Kings College London
02-2021
Certificate of Higher Education in Digital skills for Work and Life | Accenture
02-2021
Certificate of Higher Education in Online recruitment and onboarding providing continuity for Businesses and Candidates | Future learn
02-2021
Certificate of Higher Education in HR Fundamentals | CIPD
02-2021
Certificate of Higher Education in Digital skills for Social Media | Accenture |
02-2020
Office Assistant Secretary
CBRE
08.2019 - Current
Head Bartender
Green King - The Shepperd's Tavern
12.2018 - 08.2019
Admin, Supervisor/ Acting Operations Manager
Trigen Craton - Bayelsa Diagnostic Centre
07.2016 - 07.2018
Office Manager
Milk and Honey WLA
09.2013 - 01.2018
Assistant Manager
Topshop
09.2008 - 03.2013
National Diploma in Care in Care | Tile Hill College Coventry
05-2008
BTEC National Diploma in Crae - Care
Henley College
09.2003 - 07.2022
G.C.S.E's - G.C.S.E's
Sidney Stringer Community Technology College
09.2002 - 09.2004