Supraja K
Birmingham,United Kingdom
Summary
Adaptable professional with over 3 years of experience in dynamic environments, committed to fostering team success and prioritizing customer satisfaction. Recognized for maintaining a customer-centric focus and effective communication in high-pressure situations. Skills in multitasking and attention to detail drive positive customer experiences. Eligible to work in the UK and available for immediate start, fluent in English.
Overview
5
5
years of professional experience
Work History
CRM Digital Operations
Infosys(Client :Adidas)
07.2021 - 03.2025
- Successfully resolved over 1,000 ad-hoc customer and stakeholder requests with professionalism and efficiency.
- Closely monitored sales and Customer Acquisition KPIs to write reports for senior leadership and streamline operational processes.
- Stepped in to support cross-functional teams during peak periods, maintaining smooth workflow.
- Provided on-boarding support and peer coaching for new joiners, improving knowledge transfer.
- Demonstrated flexibility by adapting to sudden team needs, multitasking during intense campaign cycles and design teams to deliver insights that optimized product sales strategies.
Customer Assistant
FruitBae
Hyderabad, IN
01.2024 - 12.2024
- Assisted with daily operations at high-volume smoothie and fruit bowl restaurant.
- Led a personalised smoothie campaign - 'Smoothie, Protein, Your Choice - We Blend It, You Bend It!' - that enhanced customer engagement and boosted sales by 20%.
- Upheld company policies whilst interacting with customers and colleagues.
- Advised customers on product selection based on their needs.
- Lead the training of new staff members to improve team efficiency.
- Operated cash registers with accuracy and processed cash and card transactions.
Customer Service Assistant
Kumar Stores (Retail)
, India
06.2020 - 06.2023
- Delivered friendly, attentive service in local retail supermarket, helping 50+ customers daily with finding products, answering inquiries, and ensuring satisfaction at checkout.
- Handled cash and digital transactions accurately and efficiently, maintaining trust with local shoppers.
- Assisted with seasonal promotions and local events, contributing to increased foot traffic and community engagement increasing sales by 20%.
- Performed regular price checks for accurate labelling on shop floor.
- Improved product visibility through strategic shelf placement.
Education
Master's - Business Analytics
Aston University
Birmingham 04.2025 -
Skills
- Customer Service Excellence
- Verbal & Written Communication
- Multitasking in Fast-paced Environments
- Problem Solving & Conflict Resolution
- KPI Management
- Retail Sales
- Order Handling & Process Accuracy
- CRM & Ticketing Tools (Salesforce, SAP)
- Time Management
- Team Collaboration
- Flexibility with Shifts and Tasks
- Merchandising and Retail Fashion
Timeline
Master's - Business Analytics
Aston University
04.2025 -
Customer Assistant
FruitBae
01.2024 - 12.2024
CRM Digital Operations
Infosys(Client :Adidas)
07.2021 - 03.2025
Customer Service Assistant
Kumar Stores (Retail)
06.2020 - 06.2023
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