Sunu Joseph
Trivandrum,Kerala
Summary
Experienced in leading cabin crew teams with a strong foundation in aviation regulations and flight safety training. Demonstrates exceptional communication skills, both verbal and written, alongside analytical thinking and problem-solving abilities. Adept at handling customer interactions with patience and composure under pressure, ensuring a seamless travel experience. Proficient in multilingual communication, conflict resolution, and first aid, with extensive international travel experience. Committed to shaping proficient cabin crew members who elevate passenger experience and uphold organisational standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cabin Crew In Charge
Kuwait Airways
Kuwait
01.1993 - 01.2016
- Ensured the safety, security, and comfort of passengers on international flights
- Led a team of cabin crew, overseeing daily operations and ensuring service standards
- Conducted routine cabin checks and implemented security procedures
- Delivered high-quality service to VIP and high-net-worth passengers
- Handled special customer needs with empathy and efficiency
- Managed difficult customer situations with professionalism and calm
- Received multiple commendations from both passengers and the company for outstanding service
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
Education
Diploma - Automobile Engineering
Hindustan Institute of Engineering Technology
MadrasCertificate of Higher Education -
Montfort Higher Secondary School
Yercaud, Tamil NaduSkills
- Strong communication skills (verbal & written)
- Analytical thinker
- Problem-solving skills
- Calm and composed under pressure
- Exceptional patience
- Customer-handling skills
- Experience in leading cabin crew teams
- Knowledge of aviation regulations
- International travel experience
- Flight safety training
- Cabin equipment operation
- PA system operation
- Multilingual communication
- Skilled in Conflict Resolution
- Crew briefings expertise
- First aid
Certification
- Crew Resource Management Training
- Cabin Crew In-Charge Promotional Course
- Aviation Security Course
- Advanced First Aid Course
- Report Writing Training
- Basic Cabin Crew Certificate
- Aviation Medical Certification
- Flight Crew Training Certification
Timeline
Cabin Crew In Charge
Kuwait Airways
01.1993 - 01.2016
Diploma - Automobile Engineering
Hindustan Institute of Engineering Technology
Certificate of Higher Education -
Montfort Higher Secondary School
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