Sunny Amelia Marley
Deal,Kent
Summary
Compassionate professional with expertise in building positive relationships and delivering exceptional customer service. Experienced in managing challenging behaviours and providing emotional support to enhance client well-being and independence. Recognised for establishing trust and cultivating a positive atmosphere through tailored support. Proficient in active listening, empathy, problem-solving, and effective communication to ensure positive outcomes for clients and customers.
Overview
2026
2026
years of professional experience
Work history
Enablement Support Worker
Hilton Nursing Partners / Kent County Council
Kent, England
07 2023 - 2026.01
- Delivered compassionate and personalised care plans, ensuring clients felt heard, valued, and supported in their daily lives.
- Collaborated with families and care teams to tailor care plans that meet individual needs while promoting independence.
- Promoted process improvements to enhance service quality and operational flow.
- Maintained detailed and accurate documentation, ensuring compliance with internal systems and policies.
- Provided personal, nutritional and medication care.
Sales Estimator
Sunray Engineering
Ashford, Kent
05 2022 - 07 2023
- Led initiatives to foster strong client relationships through effective communication strategies.
- Oversaw customer quotation processes and ensured alignment of material cost estimates with production targets.
- Collaborated with production and purchasing leaders to secure timely procurement of necessary components.
- Managed detailed data records using advanced internal systems to support seamless manufacturing operations.
- Established robust communication channels between departments to optimize workflow efficiency.
Customer Account Manager
P&B Metal Components
Sheffield, South Yorkshire
02 2020 - 05 2022
- Directed management of client accounts by coordinating stock levels and order fulfilment to align with production requirements.
- Oversaw inventory review processes using internal systems to secure material availability for deadlines.
- Led collaboration with purchasing and logistics to enhance operational efficiency.
- Cultivated robust customer relationships through effective communication and strategic problem-solving.
- Identified and pursued new business opportunities by establishing strong networks and engaging potential clients.
Customer Service Representative
P&B Metal Components
Whitstable, Kent
07 2018 - 02 2020
- Oversaw order processing and tracking to guarantee precise stock updates and prompt deliveries.
- Collaborated with internal teams to align materials and production requirements effectively.
- Ensured accurate record-keeping to facilitate efficient stock control and order management.
- Delivered exceptional customer support by addressing issues swiftly and professionally.
- Cultivated in-depth product knowledge to enhance customer confidence through accurate information.
Assistant Manager
Go Train
Canterbury, Kent
04 2017 - 07 2018
- Assisted in managing daily centre operations by coordinating schedules, staff, and resources effectively.
- Supported the preparation and delivery of presentations while maintaining accurate administrative records.
- Motivated and guided staff towards achieving goals, enhancing teamwork and efficiency.
- Addressed issues promptly and professionally, ensuring smooth daily operations.
Education
Care Certificate -
Hilton Nursing Partners
Diploma of Higher Education - Business Studies and Graphic Design
Canterbury College
Canterbury, KentSVQ Level 2 - ICT
Go Train
Canterbury, KentA-Levels - English Literature
Canterbury College
Canterbury, KentGCSEs - 10 GCSEs (A*-B)
Girls' Grammar School
Canterbury, KentSkills
- Communication: Active listening and empathy when supporting clients
- Customer service: Providing a positive and respectful environment
- Organisation: Efficiently managing schedules and care plans
- Attention to detail: Monitoring health and wellbeing accurately
- Problem-solving and adaptability: Responding calmly to challenges and changing needs
References available on request
Timeline
Enablement Support Worker
Hilton Nursing Partners / Kent County Council
07 2023 - 2026.01
Sales Estimator
Sunray Engineering
05 2022 - 07 2023
Customer Account Manager
P&B Metal Components
02 2020 - 05 2022
Customer Service Representative
P&B Metal Components
07 2018 - 02 2020
Assistant Manager
Go Train
04 2017 - 07 2018
Care Certificate -
Hilton Nursing Partners
Diploma of Higher Education - Business Studies and Graphic Design
Canterbury College
SVQ Level 2 - ICT
Go Train
A-Levels - English Literature
Canterbury College
GCSEs - 10 GCSEs (A*-B)
Girls' Grammar School