Sunny Singh

• Professionalism: Maintained a high standard of service to ensure customer satisfaction, even during peak hours with over 200 orders per day. Consistently upheld company standards to provide efficient and friendly service under pressure.
  
• Communication: Strong communication skills developed through interacting with a diverse range of customers. Effectively understood customer needs, demonstrating patience and adaptability when language barriers or misunderstandings arose. On busy days, when certain menu items were unavailable, alternative suggestions were provided to maintain customer satisfaction. Clear and confident communication was essential in handling multiple orders simultaneously.
  
• Multitasking: Efficiently managed high-demand situations, such as answering phone orders while serving customers at the front desk. With an average of one customer every three minutes, tasks were balanced seamlessly to ensure that both in-person and phone customers received equal attention and quality service.
  
• Selling & Upselling: Developed strong sales skills by confidently recommending additional items, special offers, or higher-value alternatives to increase sales and enhance customer experience. Successfully encouraged customers to try new dishes or add extras to their orders, contributing to business growth.
  

This experience strengthened the ability to work efficiently in a high-pressure environment while maintaining excellent customer service and driving sales

• Remained calm under pressure, ensuring better performance typically over 50 customers during peak hours.
• Enhanced customer satisfaction by promptly attending to queries and requests.
• Maintained professional appearance throughout shifts, reflecting positively on establishment image.