SUNNY GOHEL
London,UK
Summary
Results-driven Operations Specialist with expertise in supply chain and inventory management. Skilled in KPI, SLA, and performance reporting, fostering effective stakeholder and cross-functional collaboration. Proficient in demand planning, stock optimisation, and customer service delivery, leveraging advanced data analysis in Excel and experience with ERP and CRM systems such as SAP Hybris and Salesforce. Focused on SOP compliance and operational controls, excelling in problem-solving and team collaboration.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Customer Trading Assistant (Operations Focus)
Sainsbury's Local
London, UK
01.2024 - 03.2026
- Supported daily operational and trading activities within a high-volume environment, ensuring continuity of service and adherence to operational procedures.
- Served as key point of contact for customer operations, efficiently resolving issues while adhering to service-level standards and company policies.
- Monitored sales and operational data to identify demand trends, informing operational planning efforts.
- Coordinated stock availability and replenishment activities, enhancing inventory accuracy and minimising availability issues.
- Assisted supervisors with workforce coordination, onboarding support, and task allocation across shifts.
- Maintained accurate operational records and supported compliance with internal audits and controls.
- Demonstrated flexibility whilst working under pressure managing multiple tasks simultaneously without compromising on quality of work delivered.
- Inspected products for damages and expiry dates before processing refunds.
- Accepted card, cash and cheque payments in POS register system.
- Promoted customer loyalty scheme at checkout.
- Demonstrated product usage and features to customers.
- Totalled bills using maths skills and maintained accurate till count.
Customer Service Associate (Operations & Process Support)
Co-op
London, UK
06.2023 - 01.2024
- Assisted customer operations during peak trading periods by ensuring transactional accuracy and compliance with standard operating procedures.
- Supported resolution of customer and operational issues through utilisation of system knowledge and established processes.
- Identified recurring service issues and communicated improvement opportunities to supervisors.
- Collaborated with teams to maintain service continuity during peak periods.
- Escalated complex issues to management, enhancing resolution efficiency.
- Resolved customer queries by utilising in-depth product knowledge.
Assistant Manager (Operations & Supply Chain)
Reliance Smart
Ahmedabad
05.2021 - 12.2022
- Supported end-to-end operations including inventory management, supplier coordination, and staff supervision.
- Managed stock control activities, reducing overstocking and shortages while improving inventory accuracy.
- Coordinated with suppliers and internal teams to support supply chain continuity and timely replenishment.
- Developed and documented standard operating procedures (SOPs) to improve consistency, compliance, and operational efficiency.
- Created digital filing and reporting systems to improve data visibility and management reporting.
Education
MSc - International Business (Management)
Ulster University
London, UK 01.2023 - 01.2024
Certificate of Higher Education - Management in Finance
Gujarat Commerce College
India 01.2019 - 01.2022
Skills
- Operations & business support coordination
- Supply chain & inventory management
- Process improvement & continuous improvement
- KPI, SLA & performance reporting
- Stakeholder & cross-functional coordination
- Demand planning & stock optimisation
- Customer operations & service delivery
- Data analysis & reporting (Excel)
- ERP & CRM systems (SAP Hybris, Salesforce)
- SOPs, compliance & operational controls
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Public speaking
Websites
References
References available on request
SYSTEMS & TOOLS
- Microsoft Excel (Pivot Tables, VLOOKUP – Intermediate)
- SAP Hybris
- Salesforce CRM
- POS & digital trading systems
- Operational reporting dashboards
ADDITIONAL INFORMATION
- Strong communication and stakeholder management skills
- Experienced in fast-paced, regulated environments
- Eligible for Skilled Worker visa sponsorship
Affiliations
- cricket, football, travel, movies, golf
Timeline
Customer Trading Assistant (Operations Focus)
Sainsbury's Local
01.2024 - 03.2026
Customer Service Associate (Operations & Process Support)
Co-op
06.2023 - 01.2024
MSc - International Business (Management)
Ulster University
01.2023 - 01.2024
Assistant Manager (Operations & Supply Chain)
Reliance Smart
05.2021 - 12.2022
Certificate of Higher Education - Management in Finance
Gujarat Commerce College
01.2019 - 01.2022