Sunny Francis Dorsett

Conducted makeup appointments and consultations, creating tailored looks for various occasions (bridal, festival, birthdays) while educating clients on application techniques, ensuring comfort and satisfaction throughout appointments.

Provided personalised makeup consultations, identifying products that meet individual customer needs and preferences, enhancing overall shopping experience.

Achieved sales targets while maintaining an organised and presentable station; stayed informed on new MAC products and launches, fostering a professional and efficient environment in a busy Selfridges counter.

• Delivered personalised hair consultations for a diverse clientele within Liberty London's prestigious beauty department.
• Provided expert recommendations tailored to individual hair types, concerns, and lifestyle needs, helping clients achieve healthy, radiant results.
• Demonstrated product benefits, application techniques, and treatment rituals in-store, enhancing client engagement and understanding of offerings.
• Cultivated strong client relationships through ongoing guidance and follow-ups, fostering trust and loyalty to the brand.
• Collaborated with the Liberty Beauty team to maintain an exceptional luxury service experience and meet daily sales and performance goals.
• Assisted in launching new collections and promotional events, ensuring consistent representation of brand image and messaging.
• Worked in renowned beauty department at Liberty London, assisting clients with their beauty needs.

• Delivered exceptional customer service, ensuring a positive and efficient in-store experience.
• Collaborated with team to meet sales targets and achieve daily goals in a fast-paced environment.
• Assisted with food preparation and presentation, ensuring quality and hygiene standards met customer expectations.
• Managed stock levels and restocked shelves, guaranteeing timely availability of products for customers.

• Delivered exceptional customer service by guiding product selection and offering tailored styling advice to enhance customer satisfaction.
• Processed transactions accurately and efficiently, managing cash, returns, and exchanges to ensure seamless checkout experiences.
• Maintained store presentation by ensuring jewellery displays were visually appealing and fully stocked, contributing to a positive shopping experience.

• Delivered exceptional customer service and product knowledge as a Beauty Advisor at Boots, enhancing customer satisfaction and loyalty.
• I assisted customers in selecting skincare, makeup, and fragrance products, offering tailored advice based on individual needs and preferences.
• My role involved performing product demonstrations, educating customers on the benefits and uses of various products, and handling customer queries with professionalism and enthusiasm.
• Maintained well-stocked and visually appealing product displays, ensuring alignment with the latest beauty trends and promotions to attract customer interest.
• Sharpened communication skills and deepened passion for beauty, connecting with customers to enrich their shopping experience.

• Provided exceptional support via phone, email, and chat, resolving customer inquiries and issues promptly and professionally.
• Managed product returns, exchanges, and complaints to enhance customer experience.
• Maintained detailed knowledge of products and services, offering expert advice and recommendations to customers.
• Collaborated with teams to analyse customer feedback, identify trends, and implement service improvements.

• Provided exceptional support via phone, email, and chat, resolving customer inquiries and issues promptly and professionally.
• Managed product returns, exchanges, and complaints to enhance customer satisfaction and loyalty.
• Maintained detailed knowledge of products and services, offering expert advice and recommendations to customers.
• Collaborated with teams to analyse customer feedback, identify trends, and implement service improvements.