Sunmisola Kazeem
London
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
1
1
year of professional experience
Work History
Tea Bus Host
Golden Tours UK
07.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Sing and Celebrate any customer who has a special celebration to enhance customer satisfaction
- Trained new staff on customer service best practices and bus policies to maintain high standards of service.
Charity Shop Assistant
Age UK
04.2024 - 07.2024
- Provided exceptional customer service, resolving any issues or concerns quickly to maintain satisfaction levels.
- Sorted donated items efficiently, separating high-quality merchandise from unusable items for optimal sales results.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Health And Social Care
London South East Colleges
London, United KingdomHigh School Diploma -
Allen High School
Lagos, Nigeria07-2022
Skills
- Customer service
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Reservation coordination
- Verbal and written communication
- Task prioritization
Languages
English
Native language
Yoruba
Proficient
C2
Timeline
Tea Bus Host
Golden Tours UK
07.2024 - Current
Charity Shop Assistant
Age UK
04.2024 - 07.2024
Health And Social Care
London South East Colleges
High School Diploma -
Allen High School
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