Summary
Quote
Overview
Work history
Education
Skills
Career Goal
Work Style
Strengths and Weaknesses
Work availability
Timeline
Hobbies
Fun fact
Social Institutions
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Suniti Patel Vithalani

Suniti Patel Vithalani

Tadworth,Surrey

Summary

Visionary mastering the art of delivering exemplary, customer-centric products.


With over a decade of diverse experience spanning Manufacturing, Publishing, Insurance, Data and Software, I adeptly navigate dynamic environments and embrace emerging technologies. My leadership is robust and I excel in bridging technical and non-technical stakeholders effectively in both B2C and B2B product landscapes.


Certified in Six Sigma Green Belt, Business Analysis and as a Scrum Master, I employ a range of methods and techniques to ensure successful delivery while mitigating risks and resolving challenges. With meticulous attention to detail and keeping the customer at the heart of what I do, I consistently deliver revenue generating and cost saving products that meet stakeholder requirements within budget and schedule.

Quote

"Success is not just about delivering great products; it's about fostering meaningful connections with customers through innovation and empathy."

Overview

15
15
years of professional experience

Work history

Senior product manager

Picsart
London
02.2022 - 12.2023
  • Deployed the first Data Catalogue, tailored to personas, facilitating data democratisation through lineage, bolstering data governance, translation and analytics achieving a 60% user adoption rate within the first 6 months of launch.
  • Integration of Unity software executed to guarantee GDPR compliance for the central database, implementing stringent controls at both row & column levels. This enabled the secure storage of sensitive data that would otherwise have been subject to deletion.
  • Developed a suite of self-service analytics solutions harnessing data from a user base of one billion customers. These include a Segments builder, Retention Tool, Customer Journey Tool and Funnels Tool equipped with AI capabilities.
  • Effectively deployed Agile Scrum and Kanban boards within the Monetisation Team, streamlining subscription management processes for enhanced efficiency.
  • New and enhanced cost effective models using DBT for Looker Dashboards.
  • Contract negotiation with vendors saw a reduction of overall cost by 30% while ensuring continued and enhanced features and service.
  • Reporting to the CEO executive team, I regularly provided key insights related to the company performance.

Senior Business Analyst and Scrum Master

ICIS Independent Commodities Intelligent Services
Sutton
09.2020 - 02.2022
  • Nominated member of the Agile Steering Group tasked with offering direction and executing enhancements within ICIS.
  • Launched a Data Catalogue establishing a centralised repository of company and user information. Subsequently appointed as a data steward for the Governance Group within the company.
  • Migration to a new Snowflake Data Warehouse product seamlessly integrating with the existing Data Lake resulting in 40% optimisation of data.
  • Introduced the first reference data system within the company fostering data quality for front-end user products and elevating consistency by 30%.

Senior Business Analyst

Domestic and General Insurance
London
01.2016 - 03.2019
  • Member of the Core Agile team spearheading the migration from traditional waterfall methodologies to Agile practices across technical teams.
  • Designed and launched the first custom jewellery insurance product for Signet Jewellers, the world's largest retailer of diamond jewellery.
  • Successful onboard of new clients such as Scottish Power for tailored domestic insurance products.
  • Improved the existing features of the insurance product tailored for Argos.
  • Lead in the cohort of business analysts contributing to the Data Programme involving the transition of all processes from AS400 to the new IBM products such as MDM that provides a single, trusted 360-degree view of the customer.

Business Change Analyst

Hachette Publishing UK
London
04.2014 - 12.2015
  • The sole Business Analyst playing a pivotal role in the successful delivery of the new 'Hachette Book Group Author Portal' providing authors insights on book sales, events and marketing information. The portal achieved a 100% adoption rate and 70% satisfaction score for the MVP.
  • Collaborated with cross-functional teams to conduct data analysis and create extensive documentation such as Business Requirements Document, Gap Analysis Report and Integration Plan for the acquisition of Quercus Publishing firm.

Consultant

Bracknell Forest Homes
Bracknell, Bracknell Forest
08.2013 - 12.2013
  • Enhanced the CRM system's capabilities to enforce quality standards and regulatory compliance.
  • Applied automation facilitating enhanced customer experience.

Project Manager and Business Analyst

Honeywell, Environmental and Energy Solutions
Horsham and Bracknell
08.2008 - 07.2013
  • Lead the Mobile integration and automation with Siebel, resulting in time savings for field engineers by 50%. SAP FICO module enhanced and relevant real time data from SAP and Salesforce made available within the CRM for customer service and sales teams through data optimisation and integration.
  • Optimized customer contracts within the CRM system to facilitate improved management of renewal negotiations by making relevant insights available to Sales.
  • Implemented and spearheaded the adoption of Agile methodologies within the department revolutionising traditional operational approaches.
  • Member of SAP Global Team to restructure and manage a large-scale SAP migration to a new organisation code for the UK division.
  • Operations relocation programme: Changes to system, process and people (6 month duration at the end of my tenure).

Change Manager

Honeywell, Financial Services
Bangalore, India
01.2005 - 07.2008
  • Responsible for a 15-member team conducting audits, providing employee support and managing corporate card accounts for 30,000 employees globally.
  • Led a significant transition project for Honeywell Financial Services overseeing the global introduction of the Concur travel and expense system across all Honeywell departments globally.
  • Directed a Six Sigma initiative that yielded a notable rise in stakeholder satisfaction ratings for the newly implemented T&E tool, climbing from 25% to 80% upon project culmination.

Education

Master of Business Administration - Commerce

D.Y.Patil University
Pune, India

Skills

  • Agile (SAFe, Scrum, Kanban)
  • Six Sigma and Lean
  • Product Vision and Roadmapping
  • Data Analysis & Interpretation
  • Market Research
  • Business analysis
  • Technical product knowledge
  • Project Planning & Execution
  • Stakeholder
  • Management
  • Cross Functional Collaboration
  • UX/UI
  • ERP - SAP
  • Atlassian Suite of Products (Jira, Confluence), Miro, Trello
  • AWS
  • Web services, APIs
  • Databricks, Snowflake, IBM RDBMS, MDM
  • Data Analytics - Looker, Power BI, Google Analytics
  • CRM - Siebel, Salesforce, MS Dynamics 365
  • Design System - Figma
  • Data Catalogue - Atlan, Precisely
  • TeamCity, Gitlab, Github, Kafka, Docker, Kubernetes

Career Goal

My career goal is to spearhead innovative projects that not only redefine industry standards but also foster positive societal impact. I aim to leverage cutting-edge technologies and agile methodologies to develop products and programmes that address pressing global challenges while delivering exceptional value to users and stakeholders. Ultimately, I aspire to leave a lasting legacy of innovation and social responsibility in every project I undertake.

Work Style

I approach work with a friendly and attentive demeanour. I find that being a good listener and observer is essential for gathering feedback and ideas from team members, stakeholders and customers. It allows me to understand diverse perspectives and incorporate valuable insights into our projects. This collaborative approach fosters an environment where everyone feels heard and valued, ultimately contributing to the success of our initiatives.

I've collaborated with diverse departments across the company, including senior leadership, sales, marketing, engineering, design, finance, customer services, among others as well as engaged with external stakeholders, customers and suppliers. I've gained valuable insights with this approach and experienced advantages in meeting and exceeding expectations.

Strengths and Weaknesses

In professional settings, I thrive on strategic thinking, adept problem-solving and building positive relationships with colleagues and stakeholders alike. My collaborative nature enables effective stakeholder management, fostering open communication and shared goals.

In terms of areas of improvement, I often find myself deeply focused on details, perhaps stemming from my background in data and business analysis. Additionally, I have a tendency to set ambitious goals for myself, viewing them as exciting challenges to pursue and overcome.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Senior product manager

Picsart
02.2022 - 12.2023

Senior Business Analyst and Scrum Master

ICIS Independent Commodities Intelligent Services
09.2020 - 02.2022

Senior Business Analyst

Domestic and General Insurance
01.2016 - 03.2019

Business Change Analyst

Hachette Publishing UK
04.2014 - 12.2015

Consultant

Bracknell Forest Homes
08.2013 - 12.2013

Project Manager and Business Analyst

Honeywell, Environmental and Energy Solutions
08.2008 - 07.2013

Change Manager

Honeywell, Financial Services
01.2005 - 07.2008

Master of Business Administration - Commerce

D.Y.Patil University

Hobbies

Cooking, travelling and hiking.

Fun fact

I've lived in 16 different cities across 2 countries and I've attended 9 different educational institutions. This has shaped me into a truly multifaceted individual!

Social Institutions

During my time in Mumbai, I participated in the National Service Scheme (NSS), a government-led initiative for community service activities and programs in India (https://nss.gov.in/), for a duration of three years. In my final year at university, I served as the Chairperson.

Suniti Patel Vithalani